We're hiring an Account Manager to manage B2B client success, retention, and growth. Must have 3+ yrs experience, CRM skills, and international client exposure. Onboarding, upselling, and cross-team collaboration required. Work from home Provident fund Job/soft skill training Prevention of sexual harrassment policy Men as advocates of gender diversity

About the Role We are seeking a proactive and relationship-driven Account Manager to join our team at Subcontractor Hub. In this role, you will be responsible for ensuring the success, satisfaction, and retention of our B2B customers. From onboarding and support to identifying growth opportunities, you will serve as the strategic partner for assigned accounts and work cross-functionally to deliver a seamless and value-driven customer experience. Key Responsibilities Client Acquisition & Sales Development Identify and qualify potential B2B clients through email outreach, cold calls, LinkedIn, and other prospecting tools. Conduct discovery conversations to understand client needs and present tailored solutions. Manage inbound and transferred leads efficiently, ensuring high conversion rates. Maintain accurate, up-to-date records in CRM systems to ensure team alignment and pipeline visibility. Apply industry knowledge, especially in solar and BPO domains, to establish trust and relevance. Account Management & Customer Success Act as the primary point of contact for assigned accounts, fostering long-term relationships built on trust and value. Ensure timely issue resolution and continuously monitor client satisfaction. Align client goals with Subcontractor Hubs product offerings, ensuring value realization. Client Retention & Growth Drive retention through regular engagement, strategic guidance, and customer advocacy. Identify upsell and cross-sell opportunities based on customer needs and business potential. Monitor account health and proactively mitigate risks of churn through early interventions. Onboarding & Support Lead the onboarding process for new clients, ensuring a smooth and comprehensive experience. Deliver product training and guidance to help clients achieve optimal results. Conduct periodic check-ins to assess progress, gather feedback, and refine strategies. Cross-Functional Collaboration Work with the sales team to ensure a seamless handoff from prospect to active client. Partner with the product team to channel customer feedback and prioritize feature enhancements. Collaborate with marketing to capture success stories and promote customer wins. Reporting & Insights Track and analyze key account metrics such as NPS, churn rate, revenue growth, and product usage. Leverage data to identify trends and provide actionable insights to internal teams. Prepare regular reports and contribute to strategic planning discussions. Qualifications Minimum 3 years of experience in account management, customer success or B2B Sales. Exceptional communication and interpersonal skills, with a passion for building strong client relationships. International client experience is a must. Proven track record of improving customer satisfaction and driving account growth. Strong organizational and problem-solving skills with a customer-first mindset. Proficiency in CRM tools (e.g., HubSpot, Salesforce) and other client engagement platforms. Experience in the solar and construction industry is a plus. Why Join Us? Subcontractor Hub is redefining how subcontractors and businesses collaborate. Join a fast-growing SaaS company where your contribution directly impacts client success and company growth. We value innovation, collaboration, and a customer-obsessed mindset.

Job Overview: As a Sales Engineer at Subcontractor Hub and ExpansionJS, you will work closely with the Account Manager, playing a critical role in bridging the gap between our platform architecture and the technical needs of our partners. You will work closely with sales organizations, installers, finance companies, and distribution companies to ensure smooth technical integrations and successful platform implementation. This role requires a combination of technical expertise, strong communication skills, and a customer-focused mindset to deliver tailored solutions that meet the unique requirements of our partners. Key Responsibilities: Customer Onboarding & Support: Guide partners through the technical onboarding process, ensuring they understand the platforms features and functionality. Provide technical expertise during the onboarding phase, ensuring that workflows, data exchanges, and configurations meet partner needs. Address and resolve technical issues promptly to ensure a smooth partner experience. Technical Integration: Design and implement technical integrations between Subcontractor Hubs platform and partner systems, including APIs, data flows, and custom automation or workflows. Collaborate with client technical teams to gather requirements, troubleshoot issues, and ensure successful implementation. Support pre-sales engagements by conducting technical discovery, solution design, and proof of concepts to showcase platform capabilities. Collaboration with Internal Teams: Work closely with the Sales team to identify and address technical opportunities and challenges during the sales process. Collaborate with the Product and Engineering teams to provide feedback from partners, influencing platform enhancements and features. Develop documentation, technical guides, and resources to streamline onboarding and support efforts. Continuous Improvement: Stay updated on industry trends, competitor platforms, and emerging technologies to provide innovative solutions. Contribute to the development and optimization of integration processes and best Practices. Required Qualifications: 3+ years of experience in a Sales Engineering, Technical Support, or Implementation role in a SaaS, software, or technology company. Proficiency with API integrations, system workflows, and data exchange protocols. Strong problem-solving and troubleshooting skills, with the ability to manage multiple projects simultaneously. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Familiarity with tools such as CRMs, ERPs, or workflow management systems. Experience in industries related to construction, home services, or finance is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. Hands-on experience with integration platforms (e.g., Zapier, Mulesoft) and RESTful APIs. Knowledge of project management methodologies and tools (e.g., Jira, Trello). Previous experience working in a startup or high-growth environment.

About the Role: We are looking for a dynamic and strategic Marketing Director to lead and scale the marketing efforts for SubcontractorHub , our flagship SaaS platform. The ideal candidate will have deep expertise in B2B SaaS marketing , a strong track record in AI-driven marketing strategies , and the ability to lead high-impact initiatives that drive brand growth and market expansion. Key Responsibilities: Develop and lead the overall marketing strategy for SubcontractorHub, focusing on brand positioning, lead generation, and customer engagement. Drive AI-based marketing initiatives , leveraging tools like generative AI, predictive analytics, and automation to optimize campaigns and content. Collaborate closely with Product, Sales, and Engineering teams to align marketing efforts with business goals. Lead digital marketing, performance marketing, content strategy, and brand storytelling. Analyze market trends, competitor performance, and customer insights to guide strategic decision-making. Manage and mentor a team of marketers and agency partners to execute campaigns efficiently. Track KPIs, report on campaign effectiveness, and iterate strategies for continued growth. Requirements: Proven experience (8+ years) in B2B SaaS marketing , with at least 23 years in a leadership role. Strong understanding and hands-on experience with AI in marketing (e.g., chatbots, personalization, automation, data-driven decision-making). Ability to think both strategically and execute tactically. Experience in scaling brand presence and lead-gen in North American or international markets. Excellent communication, analytical, and leadership skills. Prior experience in a startup or high-growth tech environment is a plus. Preferred Qualifications: Bachelors or Masters degree in Marketing, Business, or a related field. Familiarity with tools like HubSpot, Marketo, Google Analytics, Salesforce, and AI-powered marketing platforms. Experience marketing to construction, Solar, or contractor industries is a bonus. Why Join Us? At ExpansionJS, you’ll be part of a forward-thinking team building products that solve real-world problems. This is a unique opportunity to shape the voice and growth of a disruptive platform in the construction tech space.