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Vision Beyond Resources India Private Limited
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Salesforce Service Cloud Senior Manager

Salesforce Service Cloud Senior Manager

Vision Beyond Resources India Private Limited

7 - 13 years

11 - 15 Lacs

bengaluru

Posted:1 month ago| Platform:

Apply

Skills Required

solution architecture automation consulting system integration presales project delivery middleware operations solution architect salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a

seasoned techno-functional consultant

with extensive experience in

large-scale business and operational transformation projects

. The ideal candidate should have a strong understanding of the

contact center technology landscape

Amazon Connect

, and

AWS cloud solutions

, coupled with expertise in

API integrations

with platforms like

Salesforce, ServiceNow, and Bot platforms

Key Responsibilities:

Contact Center Transformation & AWS Expertise

Lead and support
cloud contact center transformation projects
leveraging
Amazon Connect
and related AWS services (
Lex, Pinpoint, Transcribe, Comprehend, etc.
).

Provide
solution architecture expertise
for AWS-based contact center solutions.

Ensure best practices in
scalability, security, and cloud-native design
.

API Integration & Technical Solutions

Design and develop
API-based integrations
with
Salesforce, ServiceNow, and Bot platforms
.

Deep understanding of
REST APIs
, integration patterns, and middleware solutions.

Collaborate with developers to ensure seamless
end-to-end system integration
.

Client Engagement & Problem Solving

Analyze
customer challenges and business requirements
, providing
tailored solutions
.

Assist in solution implementation, pre-sales, and delivery of
cloud contact center solutions
.

Act as a trusted advisor, guiding clients through
AWS-powered digital transformation
.

Project Delivery & Cross-Functional Collaboration

Work with
technical teams, business stakeholders, and clients
to drive successful implementations.

Ensure smooth project execution, risk mitigation, and optimal resource utilization.

Provide mentorship and guidance to
teams on AWS best practices and architecture
.

Required Skills & Expertise:

Strong understanding of contact center technologies

Good to Have:

AWS Solution Architect Certification

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