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Salesforce Service Cloud Architect

Salesforce Service Cloud Architect

Luxoft

7 - 12 years

22 - 27 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

salesforce rest sap performance tuning customer service service cloud enterprise systems cloud case management cloud certifications operations cloud architecture apis solution design compliance design soap architecture middleware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project description

Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance from the HPE Salesforce Service Cloud instance

Responsibilities

Key Responsibilities

Design end-to-end Service Cloud architecture (Case Management, Omni-Channel, CTI, Knowledge, Entitlements).
Define integration patterns with enterprise systems (SAP, SFDC boundary apps, APIs, middleware).
Drive solution design for complex customer service workflows and data models.
Ensure security, performance, scalability, and compliance standards are met.
Guide development teams and review technical designs and implementations.
Act as the technical liaison with business, IT, and external vendors.
Support solution sizing, estimations, and technical governance.

Skills

Must have

Required Skills Experience

7+ years of Salesforce experience with strong Service Cloud focus.
Deep expertise in Service Cloud features, data modelling, and platform limits.
Strong experience with integrations (REST/SOAP APIs, middleware).
Solid understanding of Salesforce security, sharing, and performance tuning.
Experience in large enterprise or multi-system landscapes.

Nice to have

Salesforce Architect / Service Cloud certifications preferred.

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