On-site
Part Time
Our client is migrating all service operations to the Juniper Salesforce Service Cloud instance from the HPE Salesforce Service Cloud instance
Key Responsibilities
Design end-to-end Service Cloud architecture (Case Management, Omni-Channel, CTI, Knowledge, Entitlements).
Define integration patterns with enterprise systems (SAP, SFDC boundary apps, APIs, middleware).
Drive solution design for complex customer service workflows and data models.
Ensure security, performance, scalability, and compliance standards are met.
Guide development teams and review technical designs and implementations.
Act as the technical liaison with business, IT, and external vendors.
Support solution sizing, estimations, and technical governance.
Must have
Required Skills & Experience
7+ years of Salesforce experience with strong Service Cloud focus.
Deep expertise in Service Cloud features, data modelling, and platform limits.
Strong experience with integrations (REST/SOAP APIs, middleware).
Solid understanding of Salesforce security, sharing, and performance tuning.
Experience in large enterprise or multi-system landscapes.
Nice to have
Salesforce Architect / Service Cloud certifications preferred.
Languages
English: C1 Advanced
Seniority
Lead
Chennai, India
Req. VR-119958
Solution/Integration Architecture
Cross Industry Solutions
24/12/2025
Req. VR-119958
Luxoft
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