Product Development

Key Responsibilities:

Technical Leadership

• Architect and design scalable, high-performance cloud-based CPaaS solutions supporting multiple communication channels (WhatsApp, SMS, Email, Voice, etc.)


• Lead the technical roadmap and make critical architectural decisions for the platform


• Conduct code reviews, establish coding standards, and ensure best practices across the team


• Drive technical innovation and evaluate new technologies to enhance platform capabilities


• Troubleshoot complex technical issues and provide expert-level problem resolution


• Ensure system reliability, performance optimization, and scalability

WhatsApp Domain Expertise

• Serve as the subject matter expert on WhatsApp Business API, Cloud API, and messaging protocols


• Design and implement WhatsApp conversation flows, templates, and interactive messaging features


• Optimize message delivery, handle webhook implementations, and manage API rate limits


• Stay current with WhatsApp policy updates, feature releases, and best practices


• Guide the team on WhatsApp-specific compliance and security requirements

Team Management & Leadership

• Lead, mentor, and grow a team of software engineers and developers


• Foster a collaborative, innovative, and high-performance team culture


• Conduct performance reviews, provide constructive feedback, and support career development


• Facilitate agile ceremonies, sprint planning, and ensure timely project delivery


• Bridge communication between technical teams, product managers, and stakeholders


• Remove blockers and enable the team to deliver quality solutions efficiently

Product Development

• Collaborate with product management to translate business requirements into technical solutions


• Break down complex features into manageable tasks and user stories


• Ensure alignment between technical implementation and product vision


• Drive continuous improvement in development processes and delivery practices

Skills:

• 8-12 years of professional software development experience


• 3+ years in technical leadership or team lead capacity


• Extensive hands-on experience with WhatsApp Business API and WhatsApp Cloud API integration

Core Technologies

• Backend Development : Strong expertise in Java (Spring Boot, Microservices architecture)


• Frontend Development : Proficiency in ReactJS (Hooks, Redux, modern React patterns)


• Server-side JavaScript : Experience with Node.js and asynchronous programming


• Database Management : Advanced knowledge of MySQL (query optimization, indexing, transactions)

Middleware & Infrastructure

• Message Broker : Hands-on experience with Apache Kafka (producers, consumers, topics, partitions)


• Caching : Working knowledge of KeyDB or Redis for high-performance caching


• Identity & Access Management : Experience with Keycloak or similar IAM solutions


• Cloud Platforms : AWS, Azure, or GCP (EC2, S3, Lambda, API Gateway, etc.)- Any one is fine.

Additional Technical Competencies

• RESTful API design and microservices architecture


• Webhook implementations and event-driven architectures


• Message queue systems and asynchronous processing


• CI/CD pipelines (Jenkins, GitLab CI, GitHub Actions)


• Containerization (Docker, Kubernetes)


• Version control (Git) and collaborative development workflows


• System design patterns and scalability principles


• Security best practices (OAuth, JWT, encryption, data privacy)

Preferred Qualifications

• Experience with other CPaaS platforms

• Knowledge of telecommunications protocols (SMS, SMPP, SIP)


• Familiarity with multi-channel messaging strategies


• Experience with monitoring tools (Prometheus, Grafana, ELK stack)


• Understanding of GDPR, data protection, and compliance requirements


• Previous experience in product-based companies or SaaS environments


• Contributions to open-source projects or technical community involvement

Key Competencies

Technical Skills

• Solution architecture and system design.


• Performance optimization and scalability.


• Code quality and technical excellence.


• Problem-solving and analytical thinking

Leadership Skills

• Team building and people management


• Mentorship and knowledge sharing


• Strategic thinking and decision-making


• Stakeholder management and communication

Professional Skills

• Agile/Scrum methodologies


• Project planning and execution


• Cross-functional collaboration


• Adaptability and continuous learning