Salesforce SaaS

• Design and implement SaaS-based partner portals (e.g., Impartner, Allbound, Zift) with a focus on enhancing partner experiences.
• Integrate partner portal systems with Salesforce CRM, ensuring smooth data flow between platforms, enabling real-time insights, and automating key business processes.
• Work closely with Business stakeholders, Salesforce admins and developers to ensure seamless integration between Salesforce and partner portal systems.
• Ensure the partner portal provides intuitive experience for users to manage and redeem rewards, track MDF spend, and access program resources.
• Work with business stakeholders and technical teams to ensure smooth integration of partner portal data with other business systems, including ERP, CRM, and marketing automation platforms.
• Facilitate data exchange between systems to ensure accurate, up-to-date information for both internal business teams and partners.
• Leverage Salesforce reporting and analytics to provide actionable insights into partner performance, MDF utilization, program effectiveness, and overall portal success.
• Design dashboards and reports in Salesforce to monitor the success of partner programs and portal features.
• Ensure compliance with data privacy and security regulations in all partner portal operations and integrations.
• Stay up to date with the latest regulatory requirements to maintain secure and compliant systems.
• Produce clear documentation on partner portal architecture, integration processes, and best practices.
• Assist in training internal teams and partners on portal usage, Salesforce CRM features, and integrated workflows.

Key Skills and Qualifications:

• 5+ years of experience working with SaaS-based partner portals (e.g., Impartner, Allbound, Zift, or similar platforms).
• Extensive hands-on experience with Salesforce CRM, including integration of external systems with Salesforce.
• Proven experience managing VIP and Front-End Rewards programs in partner portals.
• Strong experience in Salesforce configuration, data models, and API-based integrations.
• Knowledge of Salesforce reporting, dashboards, and automation tools to extract actionable insights.
• Proficiency in integrating partner portals with CRM and other systems.
• Strong understanding of SaaS architecture, APIs, and integration methodologies.
• Ability to assess complex business and technical requirements, translating them into effective solutions.
• Strong analytical skills to identify trends, generate insights, and make data-driven decisions.
• Excellent verbal and written communication skills to interact with technical teams, business stakeholders, and partners.
• Strong collaboration skills, working effectively with product teams, business leaders, and third-party vendors.
• Ability to work with business leaders in US and EMEA time zones.

Preferred Qualifications:

• Bachelors or master’s degree in computer science, Information Technology, or a related field.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) are a plus.
• Experience managing MDF and Partner Locator features in partner portals are a plus.
• Experience working with and integrating AI chatbots is a plus.
• Familiarity with agile methodologies and project management best practices.

Major Skills:

Key skills:

Partner portal platforms

Should have experience in