Salesforce-Production Support-Digital Banking Kotak 811-Regional Sales

Kotak811 is a completely digital, in-your-phone, mobile bank. It was founded in 2016 to help India adapt, evolve, and eventually overcome the barrier of digital banking and make it accessible to all. Our sole aim is to bring you the excitement and ease of digital banking with the trust and reassurance of Kotak Mahindra Bank’s experience and legacy. Incubated by Kotak Mahindra Bank, Kotak811 is where innovation meets banking to offer the user the most seamless banking experience there has ever been. (Kotak 811 is a digital zero balance savings account that can be opened online by everyone (Indian residents only) which acts as a one-stop solution for all your financial needs and day to day transactions.) Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by the state, or local law. Kotak 811, is committed to providing equal employment opportunities Role: Salesforce Production Support What we need  3 years of experience in L1/L2 Salesforce production support or administration.  Strong knowledge of Salesforce configuration, including profiles, roles, workflows, validation rules, and approval processes.  Experience with Apex debugging, SOQL queries, and Lightning components troubleshooting.  Familiarity with Salesforce security model, data management, and sharing settings.  Experience with Salesforce api integrations debugging  Experience working with JIRA, ServiceNow, or other ticketing systems.  Basic understanding of Salesforce development tools (Developer Console, Workbench).  Knowledge of Change Management and Deployment tools (Change Sets, Gearset, Copado).  Strong problem-solving and analytical skills.  Excellent communication skills for user support and issue resolution