1299 Salesforce Crm Jobs - Page 40

Welspun India Ltd is looking for Senior Officer to join our dynamic team and embark on a rewarding career journey. The Senior Officer plays a crucial role in the organization, responsible for overseeing and executing various tasks and projects to ensure the smooth functioning of operations This role requires strong leadership, analytical skills, and the ability to collaborate effectively with team members and stakeholders Key Responsibilities: Leadership:Provide leadership and guidance to team members, fostering a positive work environment Lead by example, demonstrating professionalism, integrity, and dedication to the organization's goals and values Project Management:Manage and coordinate projects from initiation to completion, ensuring adherence to timelines and budget constraints Develop project plans, allocate resources, and monitor progress to achieve project objectives Identify and mitigate risks to project success, implementing appropriate solutions as needed Operational Efficiency:Streamline processes and procedures to improve operational efficiency and effectiveness Identify opportunities for automation or technological enhancements to optimize workflow and productivity Collaborate with cross-functional teams to implement process improvements and best practices Data Analysis and Reporting:Analyze data to identify trends, patterns, and insights relevant to the organization's objectives Generate reports and presentations to communicate findings and recommendations to key stakeholders Utilize data-driven insights to inform decision-making and drive continuous improvement initiatives Stakeholder Engagement:Build and maintain relationships with internal and external stakeholders, including clients, partners, and vendors Collaborate with stakeholders to understand their needs and requirements, ensuring alignment with organizational objectives Effectively communicate project updates, issues, and resolutions to stakeholders, fostering transparency and trust Compliance and Risk Management:Ensure compliance with relevant laws, regulations, and internal policies and procedures Proactively identify and address potential risks and compliance issues, implementing appropriate controls and safeguards Keep abreast of industry developments and best practices to inform risk management strategies

Role & responsibilities Job Summary: The Centralised CRM Helpdesk Executive at Khazana Jewellery will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based communications. Key Responsibilities: 1. Case Handling and Routing in Salesforce 2. Lead Management from DTH (Direct-to-Home) Activities 3. Opportunity Follow-Up 4. Birthday and Anniversary Calls 5. Inbound and Outbound Calls Preferred candidate profile Graduate in any stream. 1 to 3 years of experience in customer service or CRM support roles (retail/jewellery domain preferred). Familiarity with Salesforce (Service Cloud/Sales Cloud) and cloud telephony systems is advantageous. Mandatory: Tamil, Telugu, Kannada, and English (Speak) Multilingual proficiency is essential to handle customers across southern India

Location : Bangalore Employment Type : Full-time Reports To : Management Job Summary : We are seeking a skilled Salesforce Developer Lead to join our team and spearhead the development, customization, and optimization of our Salesforce platform. The Salesforce Developer Lead will be responsible for leading a team of Salesforce developers and collaborating with cross-functional stakeholders to design and implement Salesforce solutions tailored to meet business needs. The ideal candidate will possess deep technical expertise in Salesforce Development, Apex, Lightning Components, and VisualForce, with a demonstrated ability to drive best practices, ensure quality, and mentor other developers in the team. Key Responsibilities : Technical Leadership & Development : - Lead the design, development, and deployment of customized Salesforce solutions using Apex, VisualForce, and Lightning Components. - Develop and maintain complex Salesforce integrations with external systems using REST, SOAP APIs, and other integration tools. - Architect scalable solutions within the Salesforce platform to support both internal and external business processes. - Ensure code quality by implementing best practices, design patterns, and using tools for code management (e.g., Git). - Oversee the implementation of new features, enhancements, and updates to existing Salesforce components Team Management & Mentorship : - Guide, mentor, and train a team of Salesforce developers, fostering a culture of collaboration and excellence. - Conduct code reviews to ensure adherence to Salesforce development best practices and security standards. - Provide technical direction, coordinate tasks, and monitor the progress of development projects to ensure on-time delivery. - Develop and implement processes to improve efficiency and reduce errors, supporting ongoing knowledge sharing and skill development within the team. Collaboration & Stakeholder Engagement : - Collaborate with cross-functional teams (e.g., Product Managers, Business Analysts, IT) to understand business requirements and translate them into effective Salesforce solutions. - Work closely with the Quality Assurance team to ensure thorough testing of all code changes and enhancements. - Partner with project management to scope and plan projects, ensuring that goals and timelines align with business expectations. - Engage with end-users and stakeholders to gather feedback and make iterative improvements on deployed solutions. Maintenance, Support & Documentation : - Manage the ongoing support and troubleshooting of Salesforce platform issues, ensuring minimal downtime and quick resolution of issues. - Oversee the creation and maintenance of technical documentation, including data model design, workflows, and configuration changes. - Ensure compliance with Salesforce platform updates and security protocols, proactively managing updates and system patches. - Stay up to date on the latest Salesforce developments, releases, and best practices, recommending improvements and strategic adoption where relevant. Required Skills and Qualifications : Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. - 6+ years of hands-on Salesforce development experience, including expertise in Apex, VisualForce, Lightning Components, and Salesforce declarative development. - 2+ years of experience in a team lead or senior developer role, demonstrating leadership and mentorship capabilities. - Extensive experience with Salesforce integration techniques, including REST/SOAP APIs and middleware tools. - Strong understanding of Salesforce architecture and data modeling concepts. - Proficiency in Salesforce Lightning Component Framework (Aura and Lightning Web Components). - Experience with Salesforce Sales Cloud, Service Cloud, and platform features. - Knowledge of version control systems (e.g., Git) and CI/CD processes. - Excellent problem-solving skills with the ability to troubleshoot complex issues and provide actionable solutions. - Strong verbal and written communication skills, with a demonstrated ability to interact with both technical and non-technical stakeholders. Preferred Skills : - Salesforce certifications such as Salesforce Platform Developer I/II, Salesforce Administrator, or Salesforce Technical Architect are highly desirable. - Experience with Agile/Scrum methodologies and project management tools (e.g., JIRA, Trello). - Proficiency with Salesforce CPQ and Communities is a plus.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Development Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead the application development process.- Provide guidance and mentorship to team members.- Ensure timely project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Development.- Strong understanding of Salesforce CRM platform.- Experience in designing and implementing Salesforce solutions.- Hands-on experience with Salesforce Lightning components.- Knowledge of Salesforce integration and customization.- Good To Have Skills: Experience with Salesforce CPQ. Additional Information:- The candidate should have a minimum of 12 years of experience in Salesforce Development.- This position is based at our Mumbai office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : Salesforce Sales Cloud, Salesforce Service CloudMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure successful implementation of applications- Provide guidance and support to the team Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components- Good To Have Skills: Experience with Salesforce Sales Cloud- Strong understanding of Salesforce Service Cloud- Hands-on experience in Salesforce Lightning Web Components development- Knowledge of Salesforce integration and customization- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Lightning Web Components- This position is based at our Coimbatore office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Salesforce Marketing Cloud Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation and the customer journey, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various stakeholders to translate customer needs into actionable business and technology strategies, driving the successful implementation of solutions that enhance client satisfaction and operational efficiency. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate workshops and meetings to gather requirements and present solutions.- Develop and maintain documentation related to integration processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Marketing Cloud.- Strong understanding of integration methodologies and best practices.- Experience with API management and data integration tools.- Ability to analyze and troubleshoot integration issues effectively.- Familiarity with customer relationship management systems. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Marketing Cloud.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project milestones are met, facilitating discussions to address challenges, and guiding your team in implementing effective solutions. You will also engage in strategic planning sessions to align project goals with organizational objectives, ensuring that all stakeholders are informed and involved in the development process. Your role will be pivotal in driving innovation and efficiency within the application development lifecycle, fostering a collaborative environment that encourages creativity and problem-solving. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development principles and best practices.- Experience with JavaScript frameworks and libraries.- Familiarity with Agile methodologies and project management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work, contributing to the overall success of the projects. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and mentor junior team members.- Drive innovation and continuous improvement within the team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of Salesforce platform and its capabilities.- Experience in developing scalable and efficient solutions on Salesforce platform.- Hands-on experience in integrating Salesforce with external systems.- Knowledge of Salesforce best practices and design patterns. Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CLM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CLM.- Strong understanding of application design and development processes.- Experience with project management methodologies.- Ability to analyze user requirements and translate them into technical specifications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Salesforce Conga CLM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Service Cloud Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and best practices among team members.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Service Cloud.- Strong understanding of application design and development principles.- Experience with integration of Salesforce Service Cloud with other systems.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Service Cloud.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or roadblocks in the development process Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD)- Strong understanding of SAP modules integration- Experience in SAP implementation projects- Knowledge of SAP best practices- Hands-on experience in SAP customization and configuration Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Sales and Distribution (SD)- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure project goals are met, facilitating discussions to address challenges, and guiding your team through the development process. You will also engage in strategic planning to align application features with business objectives, ensuring that the solutions provided are effective and efficient. Your role will require you to stay updated on industry trends and best practices to continuously improve application performance and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Good To Have Skills: Experience with Apex programming and Salesforce APIs.- Strong understanding of web development technologies such as HTML, CSS, and JavaScript.- Experience in integrating Salesforce with third-party applications.- Familiarity with Agile methodologies and project management tools. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process, collaborating with teams, and making key decisions to ensure project success. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely delivery of projects- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD)- Strong understanding of SAP modules integration- Experience in SAP implementation projects- Knowledge of SAP best practices- Hands-on experience in SAP customization and configuration Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Sales and Distribution (SD)- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Conga CLM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and collaborating with team members to ensure successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application design and development process- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CLM- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce best practices- Hands-on experience in Salesforce configuration and customization Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Conga CLM- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring seamless communication among team members and stakeholders. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure effective communication among team members and stakeholders- Identify and address any issues or roadblocks in the project Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD)- Strong understanding of SAP modules integration- Experience in SAP implementation projects- Knowledge of SAP best practices- Hands-on experience in SAP customization and configuration Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Sales and Distribution (SD)- This position is based at our Hyderabad office- A 15 years full-time education is required Qualification 15 years full time education

SCOPE OF THE ROLE : Our Digital Solutions team is looking for a Salesforce Business Analyst who is passionate about enabling all types of users to get the most out of Salesforce. The right candidate will have a strong blend of communication skills, business acumen and platform knowledge. The right candidate will be energized by managing multiple Salesforce Cloud solutions (Sales, Marketing, Service, Service Cloud Voice, Field Service Management, Experience Cloud, Order Management, CPQ and Logik.IO). KEY RESPONSIBILITIES In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,800 users. You will be responsible for analyzing the business needs and problems, developing solutions to improve our business processes. Analyze an organization or business domain, document the business or processes or systems, assessing the business model or its integration with technology. Drive identification of requirements across business units and identify system processes through evaluation of business objectives, drivers, and success metrics Document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery Evaluate, analyze, and communicate system requirements on a continuing basis, and maintain system processes, including the delivery of regular status reports to all appropriate parties Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages Identify change management processes and techniques to handle change within a business with minimal disruption to business activities Design agile change strategies to help navigate the transformation process and prepare for future releases Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement Experience designing and delivering practical change interventions including stakeholder assessments, change impact assessments, and communication plan. Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities. PROFESSIONAL EXPERIENCE/ QUALIFICATIONS: Technical Skills Preferred/Required: Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required Change management experience preferred Project management experience preferred Salesforce Business Analyst Certification preferred Salesforce Administrator Certification preferred Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options. Other Skills Required: Excellent listening, communication, facilitation and presentation soft skills Ability to define and communicate the big picture in terms of the solution (both functional and technical components) and break it down into smaller manageable work units Strong interpersonal, consultative, consensus builder, and issue resolution skills Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration Ability to present ideas in user-friendly language and to interface on business and technical concepts Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment. Exceptional analytical, conceptual and problem-solving abilities Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution Other Salesforce certifications Change or Project Management Certification.

Responsibilities You will involve aLead Salesforce Developerjoining the global team to take responsibility for enchasing and implementing Salesforce system across the retail and investment management business in banking clients. This entails implementing regional and global requirements from the business, using best practices to increase adoption, integrate with various third-party platforms and internal platforms to deliver a unified client ecosystem for the firm. The role will involve working closely with different teams, taking a hands-on role in design and development of new features, and ensuring enhancements and solutions are in line with the vision. You will be responsible for developing and customizing Salesforce communities and portals using lightening components so that customers and partners can access salesforce data and collaborate with organization Salesforce lightning developers must follow best practices and standards for salesforce development. Qualifications we seek in you! Minimum qualifications B.E / B.Tech Relevant experience in Salesforce click and code development Responsible for the design, development and unit testing of customizations, applications and integrations. Will work with a team of fellow engineers and collaborate with our BA/ Testing team to translate business needs into effective and scalable products within the CRM. Proficiency in Apex Classes Develop intuitive UI using LWC & Aura. Tools Bit Bucket, Jira, Confluence Hands on experience with APEX classes, Triggers, and Lightning web components Experience with Salesforce flow capabilities, including process automation, data manipulation and screenflows Understanding of Salesforce development best practices, design patterns, and mitigating platform limits Experience working in version control and CI/CD infrastructure and DevOps Experience with Salesforce administration and configuration Possess Salesforce Developer and other related certifications. Preferred qualifications Good to have knowledge of Triggers, Flows, Admin, Deployment, etc. Good knowledge with hands-on HTML / JavaScript / CSS Deploying rapid prototyping to quickly envision the challenge and credibly propose solutions to complex challenges Basic Knowledge integrating Salesforce with 3rd party vendors, API integration, RESTful services Good knowledge with database including SQL and SOQL Knowledge of DevOps best practices (Version Control, CICD tools, Salesforce DX etc.) can setup fully functional CI/CD pipeline with GIT and SFDX Knowledge with the full development life cycle, including Agile methodologies. Good knowledge of Apex test classes and scripts with clean, flexible, and maintainable apex code. Good to have knowledge on sales cloud and marketing cloud. Strong written and verbal communication

SF Service Cloud JD Background : Defining, analyzing and mapping business processes and the impact on the organization. Leading workshops for process design and improvement. Develop, configure, implement and test processes in relevant CRM solutions. Drawing up business requirements and user stories. Advice on and implementation of improvement actions. Training end users and providing aftercare. Several years of experience in building, integrating and implementing CRM solutions based on Salesforce technology (including Salesforce Service and Sales Cloud). Experience in the field of integration between Salesforce and other back office systems. Knowledge of Scrum, Agile, SAFe, DevOps and tooling such as Jira, Confluence Job description Should have at least 9 to11 yrs. of strong experience in Salesforce CRM and Force.com platform and at least 2 years experience on Salesforce Lightning. Good experience in Configuration, Customization, Salesforce Lightning component development, ISV App development experience, APEX development. Build/maintain Case management process using process builders/Lightning flows. Build/maintain Lightning flows/triggers to customize the case/work order functionality. Build/maintain Work order management process using Lightning flows/automating work types. Field Service Lightning Admin to setup service resources ,service territories along with modifying the assignments using existing Lightning flows . Build/maintain Skills based routing Omni channel for case management. Build page layouts ,configure/upgrade Dynamic page layouts. Build/maintain Macros on Cases and work order . Administration of Case teams, Public groups ,Permission sets, Reports and Dashboard Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce.com implementation Strong knowledge and experience in OOP concepts Experience in Aura and LWC Components Experience in working with Managed Packages Good experience integrating SFDC to other systems using Rest API / SOAP Webservices, Mulesoft, CastIron etc. Good experience in Data Migration using Jitterbit, Demand Tools, Apex data loader, Dataloader.IO, Workbench, Force.com Migration Tool. Understanding of Continuous Integration and Continuous Deployment tools like Maven, Jenkins etc. Understanding of version control using BitBucket, GitHub. Experience in Agile application development methodology. Knowledge on CPQ like Salesforce CPQ, APTTus, Vlocity, Oracle CPQ (BigMachines) Certifications SF Admin Platform Developer 1 Service Cloud Consultant Salesforce Sales Cloud JD: Requirements: Salesforce Developer with 9 to 11 Years of experience. Salesforce Developer with 3+ Years of experience in AURA and LWC components. Expertise in Apex Triggers, Classes, Controllers, VF Pages. Expertise in Communication between Salesforce and MuleSoft with Platform events. Expertise in Version Control tools like SourceTree and Gitlab. Experience in integrating web services, developing REST APIs, SOAP APIs. Strong unit testing abilities and follows the code coverage using best practices of salesforce. Good understanding of development & release procedures, upgrade cycle. Understanding of DevOps, CI/CD Process and code versioning systems like GitHub etc. Possess good software architecture, design and problem-solving skills.

Job Summary: The Sales and Marketing Operations Lead will play a strategic and hands-on role in shaping and executing the companys global go-to-market strategy. This senior-level role will oversee both sales and marketing operations with a focus on improving pipeline data quality, managing our Salesforce architecture, and co-owning Account-Based Marketing (ABM) campaign execution. This individual will serve as a connective tissue between marketing, sales, and business development across our global offices—ensuring operational excellence, strong cross-functional alignment, and a data-driven approach to scaling our enterprise sales motion. This person will directly manage sales operations personnel based in India and be responsible for mentoring them in task execution and strategic thinking. They will also work closely with global leadership to refine workflows, forecast pipelines, and support the continued transformation of sales and marketing into a unified revenue-driving engine. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Key Responsibilities: Leadership & Team Management Manage and mentor a team of Sales Operations and Associate Market Research Analysts. Coach team members to elevate their skills from tactical task execution to strategic contribution. Foster a high-performance, collaborative, and communicative culture across global teams. Conduct regular performance reviews and help define professional development paths. Sales & Marketing Operations Strategy Own global pipeline data hygiene, sales forecasting workflows, and attribution modeling. Develop and enforce SLAs between marketing, SDR, and field sales teams. Serve as the key operations partner to sales leadership, including Business Development and Account Executives. Integrate global operational processes to drive consistency, transparency, and accountability. CRM & Tech Stack Ownership Serve as primary Salesforce architect for all configuration, workflows, and automation. Administer and optimize marketing tech stack including HubSpot, Demandbase, and LinkedIn Ads. Ensure seamless integration between systems and clear reporting on ABM efforts. Manage access control, permission sets, roles, and security within Salesforce. ABM and Digital Marketing Execution Co-own ABM campaign orchestration including audience segmentation, performance tracking, and reporting. Partner with the content and digital marketing teams to manage and update WordPress landing pages. Assist in the orchestration and optimization of key digital programs to support enterprise pursuit strategies. Analytics, Reporting & Forecasting Build and maintain dashboards that provide visibility across marketing and sales performance. Deliver actionable insights that influence pipeline strategy, campaign effectiveness, and revenue planning. Support data harmonization and campaign tracking across CRM and marketing platforms. Required Experience & Qualifications: 6+ years in sales, marketing, or revenue operations in an enterprise software environment. Strong working knowledge of Salesforce, HubSpot, Demandbase, and digital marketing channels. Proven experience leading teams, preferably across global time zones. Experience managing or co-owning ABM programs. Hands-on expertise in Salesforce architecture, workflows, flows, rules, and custom field design. Strategic thinker who enjoys solving problems, simplifying processes, and mentoring others. Bachelor's degree or equivalent experience; Salesforce Admin certification preferred.

Practice:GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work:Microsoft Business Analyst/Functional Consultant MS D365 Customer Service & Marketing, Sales module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp: 5-6 Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration :Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team :to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Qualification Your experience counts! Minimum 5-6 years experience working on a CRM platform (Preferably Microsoft Dynamics 365 / Nice to have exposure to Salesforce CRM) / Digital transformation / Experience design / Business analysis including understanding of Customer Service, Marketing or Sales as a function. Good to have MS CRM Technical experience also. Good to have Salesforce CRM experience. Must have Certification MS Dynamics 365 CRM Customer Service, Marketing & Sales. Must have worked on Proposals and contributed to business development work and must have experience in Sales Pitches and presales activities. Good to have managed small teams and support the growth of new offering and capability. Mkust have worked as Product Owner in implementation projects for MS Dynamics 365 Customer Service, Marketing & Sales transformational project. Must have worked in implementation of Case management, Routing, Entitlements, SLA, Knowledge Management (Full Customer Service Life Cycle), Marketing Campaigns, designing Customer Journeys, social media channel marketing, Lead to Quote, etc in MS Dynamics 365 Customer Service, Marketing and Sales platforms Must have experience in defining user stories, refining them in Jira/Dev Ops to make them ready for development team. Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-4 CRM transformation program both in onsite and offsite client facing roles, and MBA is preferred Good to have experience in North America/Canadian projects

About the Role : We are seeking a driven and experienced Senior Sales Executive/Manager to lead our sales efforts in the US market. This is a high-impact role where you will work at the intersection of technology and enterprise sales, helping clients adopt cutting-edge solutions. The ideal candidate will have a proven track record in enterprise sales, preferably in SaaS or IT solutions, with a consultative approach to solving customer challenges. Key Responsibilities : Identify and target high-value enterprise clients in the US market. Develop and execute a strategic sales plan aligned with revenue and growth objectives. Conduct discovery calls, deliver compelling product demos, and lead proposal discussions. Build and nurture strong relationships with C-level executives and key decision-makers. Collaborate with marketing teams on demand-generation campaigns and account-based strategies. Drive end-to-end enterprise sales cycles, from initial prospecting through contract negotiation and closure, managing multiple stakeholders across departments. Participate in industry events and conferences to build brand presence. Develop account expansion strategies for existing enterprise clients. Utilize advanced sales technologies, such as AI-driven sales intelligence tools, for prospecting and pipeline management. Mentor and guide junior team members, including Sales Development Representatives (SDRs) and interns, to improve team performance. Regularly update CRM systems with accurate sales data, maintain pipeline health, and provide precise sales forecasts. Stay up to date with the latest market trends, competitor activities, and industry innovations. Skills and Qualifications : Bachelor's or master's degree in business administration, Marketing, or a related field. 4-5 years of experience in enterprise sales, preferably in SaaS, IT, or technology services. Proven experience selling Salesforce products, particularly CPQ and Revenue Cloud, is a significant advantage. Experience with enterprise-level contract negotiations and pricing strategies. Experience with virtual selling and remote demonstration tools. Exceptional communication, negotiation, and presentation skills. Proficiency in modern CRM tools (Salesforce preferred) and sales automation tools. Ability to work in US time zones, if required. Demonstrated ability to consistently meet or exceed sales targets. Preferred Traits : A strong network within the US market, particularly among enterprise-level decision-makers. A consultative sales approach with the ability to diagnose client pain points and propose actionable, tech-driven solutions. Self-motivated, adaptable, and results-oriented mindset. Passion for leveraging technology to drive client success and business growth. Data-driven approach to sales planning and execution. Strong project management skills for coordinating complex POCs and implementations. Ability to build and maintain executive relationships virtually.

Overview About Role: We have an exciting role of Medical Editor - Analyst to drive and translate creative and contemporary ideas to solid design and impact. You will have a key role in design and deployment of creative campaigns with our global clients, including many Fortune 50 companies. About Omnicom Global Solutions Omnicom Global Solutions (OGS) is an agile innovation hub of Omnicom Group, a leading global marketing and corporate communications company. Guided by the principles of Knowledge, Innovation, and Transformation, OGS is designed to deliver scalable, customized, and contextualized solutions that meet the evolving needs of our Practice Areas within Omnicom. OGS India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in OGS India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Why Omnicom Health (OH) At Omnicom Health, you’re not just starting a job—you’re becoming part of something bigger. As one of the largest and most specialized global healthcare networks, we’re dedicated to building the ideas and solutions of tomorrow. Your career here is about growth, impact, and the chance to shape the future of healthcare. Every day, the work you do will contribute to a greater cause, making a real difference in people’s lives About our Agency Propeller Propeller is the digital-native, agile omnichannel healthcare agency, mobilizing data to drive meaningful results. Propeller develops and executes strategy to bring brand vision to life, leveraging its full-service, state-of-the-art digital suite and omnichannel principles. Know more at: https://www.propellercommunicates.com/#about Responsibilities Location: Remote Responsibilities: Understand and document client-mandated submission requirements and ensure these protocols are maintained. With guidance from MLR/Submission managers, create, uphold, and maintain submission checklists for assigned brands. Stay current with new electronic submission and regulatory documentation practices and standards. Ensuring accurate and timely MLR submissions into Client systems: Maintain a comprehensive and accurate record of all current and upcoming submissions including the stage of review, job codes, references, and deadlines. Annotate any notes/comments relevant to MLR reviewers onto the submission file (including "red boxing" as required for identifying derivative/pick-up content, or callouts for new changes between reviews). Performing QC of MLR submission components/package prepared by the team, before submission. [this is not an editor role] Preparation and submission of MLR-submission, including electronic tagging and linking references in Client system. Establish and build relationships with all internal cross-functional team members: In collaboration with the Copy department, organize references to streamline project submissions. Support your cross-functional team with opening projects in Client review platforms. In collaboration with the Editorial team, if appropriate, proofread/fact check against multiple source documents to confirm annotation accuracy. Qualifications Required Skills: 4-5 years of relevant work experience, preferably in science, medicine, or at a pharmaceutical advertising agency. Bachelor’s degree in science, specifically related to medicine or pharma Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) and Adobe Acrobat. Familiarity with Veeva PromoMats and PubMed Extremely detail-oriented and organized approach Ability to work collaboratively with multiple departments and levels within the agency Strong team-oriented approach and excellent interpersonal skills Ability to thrive and grow in a fast-paced environment Ability to prioritize deadlines and work under pressure

Were looking for an experienced CRM Head to lead post-sales operations and customer experience for a reputed real estate developer. The role involves managing client servicing, documentation, possession, collections, and grievance resolution. Key Responsibilities Drive CRM strategy to enhance customer satisfaction and retention Oversee post-sales processes: documentation, payments, possession, and handovers Handle customer queries, complaints, and escalations effectively Manage annual collections of 100+ Cr with strong control mechanisms Coordinate with Sales, Legal, Finance, and Projects for seamless execution Ensure compliance with RERA and legal documentation standards Implement loyalty and engagement programs post-possession Use CRM tools, ERP systems, and MS Office for reporting and insights Requirements 15+ years in CRM/post-sales, with 5+ years in a leadership role in real estate or construction Strong knowledge of RERA, legal documentation, and possession processes Proven experience in high-value collections management Proficient in CRM software, ERP, and MS Office Excellent communication, problem-solving, and team leadership skills

Job Title: CRM & Customer Relation Manager Location:: Noida company: Unnati fortune holding limited Salary: 30k - 45k per month Experience Required: 5-6 years (CRM expertise mandatory) Education: Graduate (Any discipline) Age : 30year maximum interview location : Address: AAA House 64, near Modi Mill, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020 Job Description Unnati is seeking a seasoned Builder with hands-on experience in FAR Vision software and a strong background in Customer Relationship Management (CRM). The ideal candidate will bring 5-6 years of practical expertise in managing CRM systems within the real estate or construction sector. Key Responsibilities: Operate and manage FAR Vision software for builder operations. Oversee CRM workflows, ensuring timely and effective customer engagement. Collaborate with sales, accounts, and project teams to streamline client interactions. Maintain and update customer databases and transaction records. Troubleshoot software issues and coordinate with tech support as needed. Generate regular reports and dashboards for management. mandatory for property and real estate work Requirements: 5-6 years of experience in CRM operations (preferably in the real estate/construction sector). Proficiency in FAR Vision software is mandatory. Strong communication and interpersonal skills. Ability to multitask and prioritize in a dynamic work environment. Graduate degree from a recognized institution

Job Title: Senior Associate, Labeling Compliance Overview In this pivotal role, you will support the planning, coordination, and execution of global labeling compliance initiatives within the Regulatory Affairs department. Working in a fast-paced, matrixed environment with no direct reports, you will collaborate extensively with cross-functional and regional teams—including Regulatory Affairs, Quality, Operations, and Supply Chain—to ensure that labeling meets all global regulatory requirements and maintains the highest standards of quality. This position offers a unique opportunity to lead initiatives, contribute to strategic projects, and drive continuous improvement, all while building strong partnerships across the organization. Key Responsibilities 1. Labeling Strategy and Execution Coordinate day-to-day labeling activities, ensuring timely updates and compliance with global regulatory requirements. Serve as a key contact for cross-functional teams, providing operational support and guidance on labeling procedures, formats, and timelines. Execute labeling change requests, track progress, and maintain accurate documentation in labeling management systems. 2. Cross-functional Collaboration in a Matrix Organization Collaborate with global and regional stakeholders (Regulatory Affairs, Quality, Operations, Supply Chain) to streamline labeling processes and ensure alignment across multiple time zones. Identify and escalate potential compliance risks or delays in labeling updates, partnering with relevant teams to resolve issues efficiently. Proactively engage with global affiliates to gather requirements, clarify expectations, and facilitate smooth implementation of labeling changes. 3. Process Improvement and Compliance Contribute to continuous improvement initiatives, optimizing labeling processes, templates, and workflows to enhance efficiency and compliance. Support the maintenance of inspection readiness by ensuring that documentation, SOPs, and labeling processes adhere to quality standards and internal policies. Collect and analyze data on labeling operations, recommending improvements to enhance transparency, speed, and accuracy. 4. Stakeholder and Vendor Coordination Collaborate with vendors involved in labeling activities (e.g., translation services, artwork vendors) to ensure they meet quality and timeline requirements. Assist in monitoring vendor performance against established SLAs, promptly highlighting any gaps or issues to internal partners. Participate in regular meetings with internal and external partners to align on project deliverables, address operational challenges, and drive timely completion of milestones. 5. Training and Knowledge Sharing Provide guidance and operational support to junior staff and peers on labeling compliance processes, best practices, and quality standards. Help develop or refine training materials and job aids, promoting consistent understanding and application of labeling procedures across teams. Stay updated on emerging regulatory requirements and industry trends, sharing insights that could impact labeling strategies and practices. Basic Qualifications: Doctorate degree OR Master’s degree and 2 to 4 years of directly related experience OR Bachelor’s degree and 4 to 6 years of directly related experience OR Diploma and 8 to 10 years of directly related experience Equivalent combinations of education and experience may be considered. Preferred Qualifications Experience working with labeling management systems (e.g., Veeva Vault) or other document management platforms. Familiarity with global labeling regulations and end-to-end labeling processes. Demonstrated ability to plan and manage projects in a matrix organization, meeting deadlines and handling multiple tasks effectively. Strong collaboration and communication skills, comfortable working with international teams across time zones. Proven problem-solving capabilities, with an analytical mindset and attention to detail. Experience in vendor coordination, ensuring quality and compliance with established metrics.