Supplier support Associate

Job Title:

• Communicate with suppliers through a multi channel approach including emails, chats and conference calls to gather compliance information, assist with compliance requests, and confirm quality of the documents provided;
• Work directly with top-tier suppliers to be a valuable resource to help them respond to their compliance requests;
• Handle emails and chats from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
• Engage with unresponsive suppliers through a multi channel approach including emails, chats and conference calls, supplier education and webinar invites;
• Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
• Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
• Validate and ensure Quality Assurance for compliance data provided by our suppliers;
• Act as a peer mentor to Supplier Support Agents as required

What Were Looking For

• Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups
• Bachelors Degree/Higher diploma from a recognized learning institution;
• 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
• Solid ability to manage time effectively and juggle multiple priorities at one time;
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
• Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
• Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
• Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs

Why Youll Love Working Here

• Your work will directly contribute to making supply chains more sustainable and helping businesses do better for the planet.
• Be part of a Certified B Corporation thats proving you can balance purpose and profit.

Room to Grow:

• Join a fast-growing company with big ambitionsand grow your career alongside us.
• Take advantage of professional development programs, mentorship, and learning opportunities.

A Culture of Belonging:

• Work in a diverse, inclusive environment where everyones voice is valued.
• Join Employee Resource Groups (ERGs) and participate in initiatives that matter to you

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Benefits That Care for You:

• Competitive salary and performance-based bonuses.
• Wellness programs, including mental health support and fitness initiatives.
• Flexible work options to help you balance work and life.
• Generous vacation and life leave days for those moments that matter most.

Join Us in Building a Better Future