Job Title: Cloud Operations Specialist Location:Pune, India Job Type:Full-Time Position Summary The Cloud Operations Specialist ensures stability, security, and high availability of Assents production systems. Working under SaaS Product Infrastructure leadership, this role collaborates closely with Engineering, Product, IT, and Corporate Security to maintain system uptime and usability while supporting ongoing security initiatives. Key Requirements & Responsibilities AWS systems management and configuration: Governance & identity management: » AWS Organizations, AWS Control Tower, AWS IAM Identity Center, IAM Security & auditing: » AWS Config, AWS CloudTrail, AWS Key Management Service (KMS) Automation & scripting: » Lambda (for automation), Configuration Management with Ansible/Terraform AWS services & infrastructure: Compute & containers: » EC2, ECS (Fargate) Databases & messaging: » RDS (PostgreSQL, SQL Server, etc.), AmazonMQ Networking & CDN: » API Gateway, CloudFront, Route53 Messaging & notifications: » SQS, SNS, SES Utilize Infrastructure as Code (IaC) tools such as Terraform and Ansible for provisioning and configuration Manage and automate CI/CD pipelines using GitHub Actions, Git Workflows, and Git Pipelines Monitoring & incident response: Proactively monitor infrastructure and applications using observability tools May participate in on-call rotations to ensure timely resolution of incidents Troubleshoot and mitigate cloud infrastructure and application issues Implement best practices for logging, alerting, and automated remediation Review and recommend AWS services and offerings to replace existing infrastructure Install, configure, secure, and troubleshoot Windows and Linux server instances Design, build, and maintain highly available systems for the Assent SaaS product, focusing on serverless resources when applicable Participate in the management and monitoring of all cloud infrastructure, including weekend deployments of production, OS updates as needed, and backup routines Document systems infrastructure and follow processes and procedures Contribute to the design, maintenance and implementation of business continuity and disaster recovery plans Act as a liaison with various departments and teams Help lead projects and act as a contributor to Infrastructure and joint Infrastructure projects Support security audits of Assent platforms Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. Your Knowledge, Skills and Abilities We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications: University degree or college diploma preferred, or equivalent experience 3+ years of relevant experience in a Product Systems Administration, Cloud Operations, or DevOps role AWS Certification above Cloud Practitioner Strong expertise with Infrastructure as Code (IaC) tools, including Terraform and Ansible Hands-on experience with CI/CD pipelines and tools like GitHub Actions, Git Workflows, and Git Pipelines Experience with containerization and orchestration technologies, specifically ECS and Fargate Hands-on experience with self-hosted ElasticSearch for managing search and logging infrastructure Proficiency in Ansible Tower/Semaphore for configuration management and automation Experienced in Windows Server and Linux administration Experience in proactive monitoring and remote management of IT systems, leveraging observability and automation tools to ensure performance, availability, and reliability Proven knowledge and application of current protocols and standards Knowledge and understanding of system flow charts and data processing concepts Experience with scripting languages Adaptable, flexible, and able to thrive in fast-paced, ever-changing environments with strong problem-solving skills Self-motivated, passionate about technology, and calm under pressure with strong judgment and decision-making Excellent interpersonal and communication skills, capable of working with diverse stakeholders and anticipating others' needs Strong ability to work both independently and collaboratively in a global team, continuously seeking to improve systems and processes Detail-oriented, highly organized, and skilled in time management, with a commitment to lifelong learning and applying knowledge to solve business challenges Ability and willingness to work off-hour shifts with a flexible schedule; this may include shift work and on-call rotation Preferred experience: NewRelic, SolarWinds Database Performance Analyzer (DPA), PagerDuty, Auth0 Identity Provider ng and candidate communication. Rest assured, your data is always handled with care.

Position Summary Reporting to the Manager, Data Consulting, the Data Consultant will have a wide range of duties; all of which are in the spirit of ensuring customer success through the successful execution of the client data and onboarding. As part of Assents Data Consulting department, the Data Consultant will play an integral role in managing client data and decisions in the Assent Platform. Key Requirements & Responsibilities Participate in Implementation kickoff to set data best practices and data workshop requirements Conduct data workshops; Transform, reform, and adapt client data to meet best practices; Conduct data consultation calls with account team members and clients; Hold a “book” of assigned accounts - be responsible for knowledge related to these accounts Ensure timely communication and responsiveness to external and internal stakeholders Collaborate with other PS departments to continually improve and enhance processes Submit tickets for assigned accounts; Communicate directly with clients regarding progress, status, timelines, and questions; Assist in Data Operations responsibilities when needed; Responsible for all tasks in regards to data; Communicate, track, and present KPIs/metrics, issues, and status to stakeholders; Analyze, review, and report on client data using SQL data tools; Consult client on best data practices Being a power-user of Assent products; Collaborate and work with DMT on custom tickets; Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent. This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs. Your Knowledge, Skills and Abilities We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications Bachelor’s Degree/Higher diploma from recognized learning institution in Information Systems/Computer Science; Minimum 3-4 years related work experience; Great verbal and written communication skills, primarily in English, however proficiency in additional languages would be an asset; Advanced Excel skills - able to leverage all Excel functions to analyze and report complex datasets; Solid SQL skills, ability to update/retrieve data independently; Experience in integrations and API Excellent understanding of data management and analysis principles; Computer proficiency using MS Office Suite and Google Applications, able to leverage functions to find efficiencies and improve productivity using defined tools; Self-starter with effective time management skills with the ability to adhere to assigned deadlines and prioritize effectively; Solutions-first attitude who is self-motivated to proactively engage with our clients to solve data puzzles; You anticipate, understand, and respond to the needs of others and are proactive about communicating; You are poised, professional, and comfortable leading discussions with client decision-makers, end-users, and IT professionals; You are proficient in the use of MS Office Suite, Google Suite, and other office productivity tools.