9 - 14 years
0 Lacs
Posted:3 weeks ago|
Platform:
On-site
Full Time
Manage RUN engagements by applying ITIL best practices and ensuring client satisfaction through effective SLA management.
Lead and support multi-org/global Salesforce implementations across Sales, Service, and Health Clouds.
Oversee Knowledge Management processes essential for RUN operations.
Ensure proactive monitoring and high availability of Salesforce applications.
Deliver all RUN scope activities including Incident, Problem, Environment, and Change Management.
Drive quality KPIs through corrective and preventive actions, leveraging RCA/FMA processes for resolution.
Track and report weekly/monthly SLA performance.
Lead and manage the Major Incident Management process.
Reduce production issue backlogs and ensure timely resolutions.
Demonstrate strong skills in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
Experience with Integration, Middleware, Automation tools, and DevOps will be an added advantage.
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
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bangalore, mumbai city
0.00015 - 0.00021 Lacs P.A.
bangalore, mumbai city
0.00015 - 0.00021 Lacs P.A.
