625 Salesforce Cpq Jobs - Page 25

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Overview EagleView is looking for an experienced Senior Salesforce Developer to work closely and effectively with key business owners/teams in planning, implementation, and maintenance of projects. This individual will interact closely with business, sales operations, support and systems teams to effectively provide ongoing support for projects of varying size, duration, and complexity as well as supporting production issues. This person will serve as the 'go to' for EagleView's users, develop and deploy scheduled releases, promote adoption, keep current on new releases and AppExchange solutions, and more. This role provides interesting, varied and exciting work and an opportunity to ensure EagleView's Salesforce implementation scales with our rapidly growing business. Responsibilities Build customized solutions in Salesforce and associated systems that support EagleView's business requirements and processes Heavy focus on AgentForce usecases to reduce time spent in manual repeatable tasks Salesforce Service Cloud Voice & Einstein AI (Generative & Predictive) Work with business partners to review operational procedures, identify inefficiencies and design, develop and configure customizable and scalable processes and solutions Perform reviews of the data, developing complex CRM solutions to ensure that best practices are followed and the best data solutions are provided Proficient in designing, documenting, building, coding standards, testing and deploying Salesforce system enhancements including complex formula fields, validation rules, workflow rules and actions, approval processes, and reporting and dashboards Configuration and maintenance of user security permissions and hierarchies to comply with organizational requirements Maintain user roles, ensuring there are no security breaches that could place a risk on the companys data Understand and manage complex data migration and hygiene projects Work with end users to provide best practices and tips on Salesforce, including training, documentation as well as technical support and troubleshooting Create system operation dashboards, reports and statistics that support data-driven decision making and process improvement across the organization Review upcoming Salesforce release features and updates to integrated applications and provide recommendations when necessary to enhance efficiency, stability and productivity Build relationships at every level of the organization Qualifications Minimum 5 years administration experience within Salesforce Minimum 5 years administration experience within Salesforce Minimum 8 years development experience Salesforce AgentForce Experience Salesforce Service Cloud Voice Telephony Solution Salesforce MIAW (Message In-App Web) Salesforce Omni-Channel Salesforce Einstine for Service Cloud and Sales Cloud Salesforce Platform Developer I and Salesforce Platform Developer II Required Salesforce Administration Certification (ADM 201) required (ADM 211 preferred) Lightning UI/Component Experience a must. Proficiency with SOQL, APEX, Lightning, Aura, Visualforce, Web Services, API integrations Familiarity with JavaScript, HTML5, CSS Experience with complex data migration scenarios, SQL, and data quality tools (e.g. DemandTools) Must be able to work across multiple time zones Bachelor's degree Experience in managing integrated applications such as Salesforce CPQ, Highspot, Subscription Management (Revenue Cloud) Self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision. Ability to establish credibility and rapport with technical and non-technical team members and work collaboratively and cross-functionally. Excellent analytical and problem-solving skills ability to understand business and technical requirements and "speak the language" of the various stakeholders. Excellent interpersonal skills with a demonstrated ability to work in a team-oriented sales-driven environment.

What You'll Do The Senior Revenue Accountant is a key member of the revenue accounting team responsible for the day-to-day activities required to account for revenue recognition in accordance with US GAAP. Reporting to the Manager of Revenue Accounting in India, the Senior Revenue Accountant is also responsible for performing research and analysis on issues that arise as part of the monthly close process, as well as documenting contract reviews and the performance of internal controls. Expected to work during EMEA hours (2 to 11 pm IST) with additional overlap on need basis to interact with US revenue team. What Your Responsibilities Will Be Perform and document revenue contract reviews Perform and document SOX internal control procedures Perform independent technical accounting research and document conclusions in memoranda Prepare and review revenue transactions to ensure they are accurately recorded in accordance with US GAAP Perform monthly reporting and analysis Create high quality workpapers, and document processes and templates to improve efficiency and effectiveness Perform monthly revenue accounting close responsibilities, including preparation of revenue schedules, GAAP revenue analysis, account reconciliations, roll forwards, journal entries, and preparation of the close package Prepare quarterly review and year-end audit schedules, interact and provide details for testing to internal and external auditors Conduct day to day accounting and review of multi-year contracts, ensuring appropriate revenue recognition Enhancing and optimizing processes What You'll Need to be Successful B.Com. in Accounting, Business, Finance, or other quantitative field Minimum of 5 years of experience Public accounting experience preferred MBA Finance or Chartered Accountant or CPA or equivalent preferred SaaS and/or Software revenue recognition experience ASC 606 revenue recognition experience Advanced Excel skills Familiarity with NetSuite or similar ERP systems Familiarity with Sales Force CPQ or similar CRM systems Able to articulate technical revenue accounting guidance (ASC 606) and apply it to real world situations Strong English written and interpersonal communication skills Versatile player in the revenue accounting team that can perform various tasks ranging from routine close procedures to deal analysis to ad hoc projects Comfortable working in a dynamic, high-growth environment Positive and can do attitude, detail-oriented and highly organized

What You'll Do The Senior Revenue Accountant is a key member of the revenue accounting team responsible for the day-to-day activities required to account for revenue recognition in accordance with US GAAP. Reporting to the Manager of Revenue Accounting in India, the Senior Revenue Accountant is also responsible for performing research and analysis on issues that arise as part of the monthly close process, as well as documenting contract reviews and the performance of internal controls. Expected to work during EMEA hours (2 to 11 pm IST) with additional overlap on need basis to interact with US revenue team. What Your Responsibilities Will Be Perform and document revenue contract reviews Perform and document SOX internal control procedures Perform independent technical accounting research and document conclusions in memoranda Prepare and review revenue transactions to ensure they are accurately recorded in accordance with US GAAP Perform monthly reporting and analysis Create high quality workpapers, and document processes and templates to improve efficiency and effectiveness Perform monthly revenue accounting close responsibilities, including preparation of revenue schedules, GAAP revenue analysis, account reconciliations, roll forwards, journal entries, and preparation of the close package Prepare quarterly review and year-end audit schedules, interact and provide details for testing to internal and external auditors Conduct day to day accounting and review of multi-year contracts, ensuring appropriate revenue recognition Enhancing and optimizing processes What You'll Need to be Successful B.Com. in Accounting, Business, Finance, or other quantitative field Minimum of 5 years of experience Public accounting experience preferred MBA Finance or Chartered Accountant or CPA or equivalent preferred SaaS and/or Software revenue recognition experience ASC 606 revenue recognition experience Advanced Excel skills Familiarity with NetSuite or similar ERP systems Familiarity with Sales Force CPQ or similar CRM systems Able to articulate technical revenue accounting guidance (ASC 606) and apply it to real world situations Strong English written and interpersonal communication skills Versatile player in the revenue accounting team that can perform various tasks ranging from routine close procedures to deal analysis to ad hoc projects Comfortable working in a dynamic, high-growth environment Positive and can do attitude, detail-oriented and highly organized

Hiring for Senior Salesforce Developer responsible for Apex, Triggers, LWC, and integrations. The candidate should have hands-on experience with at least one Salesforce Cloud (e.g. CPQ, Vlocity, Revenue, Marketing, FSL, Commerce, or Health Cloud).

About the role: The Sales Support analyst will process contracts, and quotes and perform other operational functions for the Blackbaud direct sales organization. This individual will assist departmental managers and employees in all facets of internal sales processing procedures, as well as maintain and update the division's CRM and internal systems. What youll do: Review and process quotes and contracts (Salesforce CPQ) Assist with research, data entry, and service of renewals and other contracts Data entry/Data Health projects Work with internal databases to ensure accuracy Maintain the cleanliness of the Salesforce.com system and respond to any changes to accounts opportunities and sales territories Assist with training and documentation of system processes Accurately and consistently utilize internal software applications: MS Outlook, , MS Word, MS Excel, MS PowerPoint, Salesforce.com, Salesforce CPQ, and Echosign. Identify and assist with finding areas of operational efficiency and process improvement. What youll bring: Attention to detail and time management skills Knowledge of Salesforce.com and Salesforce CPQ Proven ability to prioritize and manage multiple tasks simultaneously Strong organizational skills Advanced Microsoft Excel skills Intermediate Microsoft PowerPoint and Word skills Strong verbal and written communication skills.

About the role: The Renewal Operations role within the Sales Support organization supports the Renewals Team by responding to inquiries regarding customer retention, renewal order generation, and other internal processes to assist in meeting overall retention goals. This role also works to drive efficiencies within the organization by serving as a point person for inquiries and issue resolution. What youll do: Manage a queue of incoming Operations Requests in Salesforce.com and complete requests in a timely manner. Assist Renewal Reps with the configuration of complex quotes in Salesforce CPQ including but not limited to co-terming, tiered pricing, and other adjustments. Initiate back-office processes for our EOL/EOS products. Serve as the point person for issues and liaison with other internal departments as needed to bring issues to resolution. Participate in projects to create efficiencies What youll bring: Excellent interpersonal and communication skills Experience with Workday Financials and/or Salesforce (CPQ) is a plus Accurate data entry skills and good attention to detail Strong organizational skills Strong Excel and PowerPoint skills Good decision-making and problem-solving abilities

As a member of the Innovation Operations Team, the Innovation Operations Business Analyst, Staff will monitor processes to make sure timely generation of customer-facing communications , run exception reports, queries and provide analytical support for new go to market strategies that have not yet been automated , identify opportunities to improve customer experience, support Order to Cash management in implementation of new and improved business systems and billing operations and quality assurance customer transactions .?This role researches and identifies business needs, and then determines solutions to business problems. Solutions often include a software-systems development component , but may also consist of process improvement, planning, and policy development. The Business Analyst, Staff works closely with the business and technical teams and is a contributor to the requirements specification deliverable, writes the business and functional requirements, support external audit and ad hoc projects as required , including documentation of the existing flow. The Business Analyst, Staff also monitor and maintain standard and reporting in Salesforce CPQ , Workday financials and internal / customer-related payment processing platforms and provide advice and recommendations to leadership team based on data and trends. In addition to Salesforce CPQ?reporting, this role will analyze and standardize large data sets using data analytic tool s such as Alteryx and Qlik , identify trends and exceptions and highlight potential areas of concern, identify control issues, ensure compliance with the organizations standards, and automate analytic testing and time-sensitive transitions. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is comfortable working with a high degree of attention to detail as well as incorporating new and effective ways to achieve better results. The B usiness A nalyst works collaboratively and independently to provide business analyst support for continuous improvements in our back office operations to enhance our customers experience, renewals performance and productivity while managing costs. What You'll Do: Run reports, queries and provide analytical support innovative go to market strategies using tools like Alteryx and Qlik. Review CPQ opportunities, quotes, orders, and contracts for completeness and accuracy. Own and analyze the customer data, look for insights, trends and provide data driven recommendations as frequently as needed. Work with Contracts & Billing Team, Payments Accounting and other leadership teams to provide feedback on required changes, representing business impact and requirements. Understand strategic business needs and plans for growth. Work with various teams across the organization. Participate in different functionality testing scenarios for integration, system, and end user requirements. Leads the overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives. Participate in critical data clean-up and special projects. What You'll Bring : A passion for technology and an ability to identify new opportunities for efficiency and productivity. Detail oriented during data processing to ensure accurate and timelytransaction reporting. Willing and able, to take an assertive role in contributing to the management of day-to-day activities of both internal and external team members for associated projects. Experience having large datasets in Excel. A team player and positive attitude. Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials. Exhibits composure while in the spotlight, conveys information eloquently and effectively connects with a variety of audiences. Coursework in Finance or Accounting preferred. Salesforce CPQ and Workday Financials experience preferred. Basic knowledge in Alteryx to write scripts and perform searches is a plus.

About the Role As a member of the Financial Shared Service Center (SSC), the Business Process Manager manages the back office shared service team at the Global Capabilities Center. This team provides global support for high volume transaction processing, including Contracts & Billing, Collections, Accounts Payable and other key finance and accounting activities (F&A). The SSC Manager works closely with the business to ensure accurate, complete and timely processing and recording of key business transactions. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is detail oriented, especially with data processing, has strong analytical skills and can incorporate new and effective ways to achieve better results. What You'll Do Manage the accounts payable, procurement administration, innovation operations and order to cash operations team with a view towards accuracy, completeness and timeliness of transaction processing Own and analyze the data, look for insights, trends and provide data driven recommendations as frequently as needed Work with SSC leadership team to provide feedback on usability of software solutions, representing business impact and requirements Develop and implement business process improvements to key transactional areas Provide reporting on key metrics and SLA’s to SSC and F&A leadership Lead and motivate your team via training, performance management, coaching and mentoring What You’ll Bring A passion for technology and an ability to identify new opportunities for efficiency and productivity Continuous process improvement (Six Sigma, LEAN, etc) Strong written and oral communications skills Well versed in Microsoft Office products including Excel, Word, and PowerPoint Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials Finance or Accounting coursework preferred or meaningful relevant on the job experience Salesforce CPQ and Workday experience preferred 3-5 years prior experience managing operational teams Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ? Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the Role As a member of the Financial Shared Service Center (SSC), the Business Process Manager manages the back office shared service team at the Global Capabilities Center. This team provides global support for high volume transaction processing, including Contracts & Billing, Collections, Accounts Payable and other key finance and accounting activities (F&A). The SSC Manager works closely with the business to ensure accurate, complete and timely processing and recording of key business transactions. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is detail oriented, especially with data processing, has strong analytical skills and can incorporate new and effective ways to achieve better results. What You'll Do Manage the accounts payable, procurement administration, innovation operations and order to cash operations team with a view towards accuracy, completeness and timeliness of transaction processing Own and analyze the data, look for insights, trends and provide data driven recommendations as frequently as needed Work with SSC leadership team to provide feedback on usability of software solutions, representing business impact and requirements Develop and implement business process improvements to key transactional areas Provide reporting on key metrics and SLAs to SSC and F&A leadership Lead and motivate your team via training, performance management, coaching and mentoring What Youll Bring A passion for technology and an ability to identify new opportunities for efficiency and productivity Continuous process improvement (Six Sigma, LEAN, etc) Strong written and oral communications skills Well versed in Microsoft Office products including Excel, Word, and PowerPoint Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials Finance or Accounting coursework preferred or meaningful relevant on the job experience Salesforce CPQ and Workday experience preferred 3-5 years prior experience managing operational teams Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

As a member of the Innovation Operations Team, the Business Analyst, Staff will monitor processes to make sure timely generation of customer-facing communications , run exception reports, queries and provide analytical support for new go to market strategies that have not yet been automated , identify opportunities to improve customer experience, support Order to Cash management in implementation of new and improved business systems and billing operations and quality assurance customer transactions .This role researches and identifies business needs, and then determines solutions to business problems. Solutions often include a software-systems development component , but may also consist of process improvement, planning, and policy development. The Business Analyst, Staff works closely with the business and technical teams and is a contributor to the requirements specification deliverable, writes the business and functional requirements, support external audit and ad hoc projects as required , including documentation of the existing flow. The Business Analyst, Staff also monitor and maintain standard and reporting in Salesforce CPQ , Workday financials and internal / customer-related payment processing platforms and provide advice and recommendations to leadership team based on data and trends. In addition to Salesforce CPQreporting, this role will analyze and standardize large data sets using data analytic tool s such as Alteryx and Qlik , identify trends and exceptions and highlight potential areas of concern, identify control issues, ensure compliance with the organizations standards, and automate analytic testing and time-sensitive transitions. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is comfortable working with a high degree of attention to detail as well as incorporating new and effective ways to achieve better results. The B usiness A nalyst works collaboratively and independently to provide business analyst support for continuous improvements in our back office operations to enhance our customers experience, renewals performance and productivity while managing costs. What You'll Do Run reports, queries and provide analytical support innovative go to market strategies using tools like Alteryx and Qlik. Review CPQ opportunities, quotes, orders, and contracts for completeness and accuracy. Own and analyze the customer data, look for insights, trends and provide data driven recommendations as frequently as needed. Work with Contracts & Billing Team , Payments Accounting and other leadership team s to provide feedback on required changes , representing business impact and requirements. Understand strategic business needs and plans for growth. Work with various teams across the organization. Participate in different functionality testing scenarios for integration, system, and end user requirements. Leads the overall drafting of the business requirements / use cases, test scripts / acceptance criteria, and training materials for various transformation initiatives. Participate in critical data clean-up and special projects. What You'll Bring A passion for technology and an ability to identify new opportunities for efficiency and productivity. Detail oriented during data processing to ensure accurate and timely transaction reporting. Willing and able, to take an assertive role in contributing to the management of day-to-day activities of both internal and external team members for associated projects. Experience having large datasets in Excel. A team player and positive attitude. Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials. Exhibits composure while in the spotlight, conveys information eloquently and effectively connects with a variety of audiences. Coursework in Finance or Accounting preferred. Salesforce CPQ and Workday Financials experience preferred. Basic knowledge in Alteryx to write scripts and perform searches is a plus. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

As a member of the Contracts & Billing Team, the Contract Processing Specialist will process and invoices all types of contracts in Workday Financials, review and correct integration errors from Salesforce CPQ, perform monthly rotating duties such as order form edits, provide analytical support for reporting metrics, uncover trends in subscription automation practices that can improve customer experience, support Order to Cash management in implementation of new and improved business systems and billing operations and quality assurance for contracts. The Contract Processing Specialist works closely with the business to ensure accurate, complete, and timely invoicing to our customers. The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is comfortable working with a high degree of attention to detail as well as incorporating new and effective ways to achieve better results. What You'll Do: Run reports, queries and provide analytical support for renewal reporting metrics Review CPQ opportunities, quotes, orders, and contracts for completeness and accuracy Own and analyze the customer data, look for insights, trends and provide data driven recommendations as frequently as needed Responds quickly to customer concerns, investigates, and acts to meet customers current and future needs Work with Contracts & Billing Team leadership team to provide feedback on usability of software solutions, representing business impact and requirements Work with various teams across the organization Participate in different functionality testing scenarios for integration, system, and end user requirements Participate in critical data clean-up and special projects What Youll bring: A passion for technology and an ability to identify new opportunities for efficiency and productivity Detail oriented during data processing to ensure accurate and timely billing Willing and able to take an assertive role in contributing to the management of day-to-day activities of both internal and external team members for associated projects Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials Salesforce CPQ and Workday experience preferred

As a member of the Customer CollectionsTeam,youll spend your day partnering with customers and internal groups to find solutions and seek data to ensure timely payment from customers. Every call or email is an opportunity for you to provide exemplary customer service and to build relationships with our customers. This is a job that requires attention to detail,finesseand a desire to provide outstanding service. What you'll do: Confer with customers by telephone,emailor other electronic means in attempt to determine reason for overdue payment, and secure payment Monitor electronic queue of customer queries and responses Escalate non-payment through appropriate channels Share responsibility in a phone queue Record information about collection status of customer and status of collection efforts Issue and apply credits to customer accounts according to established procedures Work closely with internal customers to resolve customer inquiries Daily and weekly reporting of results Ushercustomer disputes to the proper channels in a timely responsive manner What youll bring: Must be detail oriented with great communication and organizational skills Must be committed to maintaining a responsive organization Must have comfort and familiarity with collections and ERP applications, including automated workflows Must have word processing experience and confidence when manipulating an Excel spreadsheet Familiarity with Salesforce CPQ and Workday Financials a plus

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce CPQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet client needs and expectations. You will also be responsible for developing new features and functionalities, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce CPQ.- Good To Have Skills: Experience with Salesforce CRM.- Strong understanding of application development methodologies.- Familiarity with Agile and Scrum frameworks.- Experience in integrating Salesforce with other applications. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce CPQ.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Job Title - GN - SONG - C&S - Salesforce Pharma - Manager Management Level: 06/Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Salesforce Good to have skills: CRM Transformation Job Summary : You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. Areas of Work: Salesforce Business Analyst/Functional Consultant - SFDC Roles & Responsibilities: As part of these, you will drive the following Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Service Cloud, Einstein Analytics, Sales Cloud etc) Deploy understanding of detailed SFDC configuration:Use customization and SFDC architecture & landscape Use prior experience with Salesforce lightning configuration :Apply thorough knowledge & hands-on experience of Salesforce Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc. Work with the client and implementation team :for conduct design sessions, require gathering and grooming, give regular working demos to all stakeholders, solution design and implementation activities Be a member and/or lead the project delivery workstream across phases Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant Provide best practices direction and implement approach based on Salesforce standards Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials and operating drivers across multiple industry segments. Einstein knowledge good to have Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc. Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Professional & Technical Skills: Leverage expertise in designing key tools: Apply the 12+ years of expertise in Salesforce Lightning Service Console, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process and Automation Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, Service Cloud, FSL, CPQ, etc.) Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas Hands-on with Salesforce Service Cloud/Sales Cloud, Salesforce CPQ, Salesforce Field Service lightning Einstein knowledge Good to Have Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience not mandatory. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration Deep dive with Salesforce certification: Certification in one or more these focused solution areas- Service Cloud, Sales Cloud, Marketing cloud, Field Service lightning, Einstein Analytics etc. Additional Information: Minimum 12 years experience working on a CRM platform (Preferably Salesforce/ Nice to have exposure to SAP CRM/ Microsoft Dynamics 365) Salesforce Certification is good to have Must have worked on Proposals and contributed to business development work Must have managed large teams and support the growth of new offering and capability Strong oral and written communication skills, including presentation skills Has an inquisitive nature with a strong desire to learn At least delivered 3-5 CRM transformation program and MBA is preferred Qualification Experience: Minimum 12+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Educational Requirements Master Of Technology,MCA,Bachelor Of Comp. Applications,Bachelor of Engineering,Bachelor Of Technology Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional Requirements: Primary skills:Technology-Salesforce-Salesforce Lightning Primary skills:Salesforce, Salesforce-Lightning (Lightning Aura),Salesforce-Lightning Web Components (LWC)1. Salesforce relevant experience of 9+ yrs2. Having hands on experience with respect to 2.a Defining Salesforce Architecture 2.b Share alternative solution approaches 2.c Define Development Best Practices suiting customer 2.d Should be able to participate and drive customer design review board 2.e Apex, Integration, LWC3. Prior implementation experience in Sales and Service cloud4. Should be able to manage and mentor a team of 10 to 15 members*Certifications - Salesforce PD1, PD2, Sales and Service Consultant, Additional SFDC certification will be added advantage Preferred Skills: Technology-Salesforce-Salesforce Lightning

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Role Expectations : Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

Salesforce Service Cloud and Contact Center : - Designs and implements best in class Salesforce based call center solutions. - Optimizes customer and agent experiences, processes, workflows and on-line and call handling best practices using Salesforce capabilities including Experience Cloud, Service Cloud, Service Voice, CPQ, BOTs, SMS, On-line Sites and Order Management, Data Cloud, Einstein/Gen AI, Unified Knowledge. - Ensures a seamless omnichannel and end-to-end optimal Contact Center customer and agent experience. Leadership : - Leads and mentors a team of Salesforce practitioners. - Ensures adherence to best practices in Salesforce. Solution Design : - Participates in and leads pre-sales meetings and sales opportunities. - Establishes scalable solutions aligned with client needs, estimates level of effort and prepares proposals. - Presents proposals and solutions to clients. - Leads, participates in, and facilitates customer requirements definition and solution design workshops. - Prepare detailed solutions and blueprints. - Gathers and maps business requirements to functional/technical requirements and identifies features, gaps, and solutions out-of-the-box, custom, and creates innovative solutions. Project Delivery : - Oversees and leads the design, build and run of Salesforce Solutions. - Assesses and makes recommendations on business process, design, building, testing, and run of project solutions. - Understands the technical depth of the project and validates the correct resources for the project. - Oversees demos development and works closely with users on user acceptance testing. - Works closely with clients to assess their architecture, and architects' solutions that meet their requirements. - Manages and completes configurations and customizations, security model, and user setup as needed. - Documents and implements configurations, customizations, and data mapping requirements for the engagements. - Manages and executes the process of gathering, documenting, and maintaining business/process workflows following standard processes and procedures (business process reviews). - Works with project teams and clients to fully communicate requirements, solutions, project progression and provides functional and technical expertise. - Works on integrating Salesforce with other systems, data mapping, using APIs and middleware. - Leverages Salesforce Einstein/Gen AI-driven insights and automation. Industry Knowledge : - Apply industry-specific knowledge to develop tailored Salesforce solutions. - Stay informed about industry trends and leverage Salesforce Industry Cloud solutions. - Customize Salesforce to meet regulatory and compliance requirements specific to the industry. Continuous Improvement and Innovation : - Stay updated with the latest Salesforce features and releases. - Recommend and implement improvements for existing and new Salesforce environments. - Create innovative solutions. - Provide training and support to end-users, clients and project teams. Documentation : - Create and maintain comprehensive documentation for all solution designs and implementations. - Ensure knowledge transfer and documentation for future reference. Qualifications : - A proven Salesforce professional with multiple full lifecycle Salesforce implementations and at least 7+ years of experience working with Salesforce. - 10+ years of experience in enterprise software applications. - Expert in Service Cloud contact center experience is a must have. - Strong knowledge of Salesforce and integration with other systems. - Industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors. - Experience with Salesforce Einstein and AI-driven solutions, a plus. Required Qualifications : Education : - Minimum bachelors degree in computer science, Information Technology, or related field. Salesforce Certifications : - Administrator. - Service Cloud. - Experience Cloud, a plus. - Data Cloud, a plus. - Contact Center, Architect Level and other Salesforce Certifications, a plus. Soft Skills : - Proven leadership skills. - Excellent problem-solving and analytical skills. - Excellent communication and interpersonal skills. - Team player with ability to work collaboratively in a team environment. - Leadership skills with the ability to mentor and guide clients and team members. - Attention to detail and commitment to delivering high-quality solutions. - Experience in Agile or Scrum methodologies.

We’re looking for an experienced Salesforce Developer with strong CPQ expertise to design and implement scalable quoting solutions. You’ll work closely with sales, product, and engineering teams to enhance our Salesforce platform with a focus on CPQ.

Salesforce CPQ Developer (1 Position) Total Experience: 7 to 12 Years We are looking for a skilled Salesforce CPQ Developer with strong technical expertise in Salesforce CPQ (Configure, Price, Quote) platform, Lightning Development, and Salesforce Core functionalities. The ideal candidate should possess hands-on experience in designing, developing, and customizing CPQ solutions to enable seamless quoting processes and pricing strategies. Key Responsibilities: Design, develop, and implement customized solutions within Salesforce CPQ. Develop Custom Lightning Components using LWC and Aura Framework. Build scalable Salesforce CPQ solutions aligned with business processes. Optimize pricing, discounting, and quoting functionalities. Work closely with functional teams and end-users to gather requirements and deliver CPQ solutions. Salesforce Development: Custom Lightning Components Development (LWC / Aura) Apex Programming & Trigger Development Salesforce Flow & Process Builder Automation Advanced SOQL & SOSL for data handling and querying JavaScript Frameworks experience (React, Angular, etc.) Salesforce CPQ Specific Skills: Strong understanding of Salesforce CPQ Object Model Price Rules Configuration Discount Schedules & Approvals Setup Product Rules & Configuration Attributes Quote Templates Customization Guided Selling Implementation Integration & API: Knowledge of REST & SOAP API for system integrations Data Integration between Salesforce CPQ and external systems

Grade Level (for internal use): 05 The Team The Business: S&P Global Business Services supports billing and collections for the S&P Global Divisions providing products and services worldwide to customers contracting with our organization. The Billing teams are responsible for processing new and renewal customer contracts and revisions on existing contracts to ensure alignment with correct Commercial Sales policies. The Credit and Collections team is responsible for the collection of accounts receivables. They carry out these responsibilities following established business procedures and policies designed to manage revenue and provide excellent customer service. The Impact: This role will be part of the Corporate Finance Business Services team responsible for providing customer support to various divisions of S&P Global. What is in it for you: You will be a member of the Corporate Finance team assuring the Global Business Services operations customer support is best in class, globally focused, and customer centric to support a growth minded organization. You will have the chance to work in a diverse and multicultural environment, interacting with clients and team members worldwide. Key Responsibilities Client Financial Relations/Collections Participation in the collection of all outstanding receivables which includes making collections calls and other communications with clients Enforcing Policies and procedures related to collection activities and payment processing Providing timely customer service for items such as customer refunds, payment forms, payment discrepancies, and tax forms Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments. Working with other business teams including Sales, Order Management and Client Services to solve customer issues impacting payment Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders Assisting in the maintenance of customer contact information Training new Apprentices Sharing knowledge and understanding of processes and procedures Performing other related tasks as required Key Responsibilities Order Management/Billing Responsible for processing Quotes submitted by the Commercial organization and ensuring they follow business partner operational guidelines. Complete an accurate and thorough review of Standard Quotes daily in our CRM (Customer Relationship Management) Systems Salesforce to provide an accurate invoice to clients for prompt payment Gain understanding of core billing systems (Zuora, Oracle Cloud (Fusion), SAP, Salesforce CPQ ) and tools utilized in Business Services Notify management of trends within OM Review that have a negative impact to SLA (Service Level Agreement) or to our subscribers (Document and provide prompt/actionable resolution) F ulfill all audit requirements set forth by management. Performing other related tasks as required. Qualifications: At least a bachelor's degree in any field or relevant discipline Freshers only. Experience in Customer Service, Collections, or Billing roles is a plus but not required Candidates must have strong verbal and written English communication skills. Candidates will be required to perform in team and individual settings and will be working with global business partners Excellent problem-solving skill s , attention to detail, goal oriented and high initiative attributes are competencies for success in this role A commitment to excellent customer service Basic knowledge of MS Office Suite products including Excel is a plus Must be amenable to work ing a hybrid schedule with a minimum of two days each week in an office setting