Salesforce Business Analyst

We are seeking to hire an experienced Salesforce Business Analyst to join our company. As a

Salesforce Business Analyst, you would analyze business processes, gather requirements,

document Salesforce solutions, and manage projects.

• Coordinate with business stakeholders to identify business requirements.
• Ensure that business requirements are mapped to the functional specifications and prepare functional specification document with traceability to BRD.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Maintain a functional grasp of the business requirements and project solutions.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Create a requirements management strategy for the project, which describes, the process for elicitation, documentation standards, and formats.

Skills

Skill and behavioural competencies

• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Domain knowledge of Banking Applications Like LOS, Credit Card Onboarding
• Hands on experience of BA Role FSD creation
• Excellent knowledge of Sales Cloud, Service Cloud, Experience Cloud
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Eliciting requirements, Excellent documentation skills
• Knowledge of Salesforce platform and experience in working in a similar role for Salesforce projects is desired.
• Ability to multi -task, meet deadlines and stay calm under pressure.
• Interest in studying and learning new things.

Qualifications and Experience Requirement

• Salesforce Admin certification
• Salesforce Sales Cloud Consultant
• Salesforce Business Analyst