Salesforce Business Analyst

We are seeking an experienced Salesforce Business Analyst with a strong background in Salesforce administration to join our team. As a Salesforce Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions by analysing business requirements, translating them into functional specifications, and providing Salesforce administration support. Your expertise in Salesforce configuration, customization, and data management will be essential in ensuring the successful implementation and optimization of Salesforce solutions.

Roles & Responsibilities:

• Gather and analyze business requirements from stakeholders and subject matter experts.
• Translate business requirements into functional specifications, user stories, and process flows.
• Collaborate with cross-functional teams, including developers, administrators, and project managers, to design and configure Salesforce solutions.
• Perform Salesforce administration tasks, including user management, security settings, profiles, roles, and permission sets.
• Configure and customize Salesforce objects, fields, workflows, validation rules, and process automation to meet business requirements.
• Perform data analysis and mapping to ensure data integrity and successful data migration.
• Conduct training sessions and provide ongoing support to end users on Salesforce functionality and best practices.
• Assist in testing and quality assurance activities to ensure successful deployment and user accept
• Stay updated on Salesforce platform enhancements and new features to recommend process improvements and system optimizations. Collaborate with project managers to ensure timely and successful project delivery.

Requirements:

• Bachelor's degree in computer science, Information Systems, Business Administration, or a related field.
• Minimum of 4 years of experience as a Salesforce Business Analyst, with a focus on Salesforce administration.
• Salesforce Administrator certification is required.
• Strong understanding of Salesforce platform capabilities, including Sales Cloud and Service Cloud.
• Proficiency in Salesforce configuration, including custom objects, fields, workflows, validation rules, and process automation.
• Experience with Salesforce data management and integration, including data migration, data mapping, and data cleansing.
• Solid understanding of user management, security settings, profiles, roles, and permission sets.
• Ability to gather and analyse business requirements effectively and translate them into functional specifications and user stories.
• Excellent documentation skills, with the ability to create clear and concise process flows, use cases, and functional specifications.
• Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Knowledge of Agile methodologies and experience working in Agile project environments is a plus.

Non-Technical Skills:

• Good communication skills (written & spoken)
• Good in Analytical thinking
• Good in Logical thinking
• Good attitude
• Flexible to work across teams / clients.

If you are a self-motivated individual with a passion for Salesforce and a strong background in business analysis and administration, we encourage you to apply. Join our dynamic team and contribute to the success of our Salesforce initiatives.