Salesforce Business Analyst

About AiVantage AiVantage is a forward-thinking organization committed to leveraging AI and data-driven tools to transform business operations and enhance customer experience. As we scale our Salesforce ecosystem to better serve clients and internal teams, we are looking for a dynamic Salesforce Business Analyst to help bridge business goals with technology execution. Key Responsibilities Collaborate with cross-functional teams (Sales, Marketing, Service, IT) to gather and document business requirements for Salesforce implementations and enhancements. Translate business needs into clear user stories, process flows, and functional requirements. Analyze existing business processes and recommend improvements using Salesforce capabilities and AiVantage AI tools. Act as a liaison between stakeholders and Salesforce development team to ensure alignment and successful delivery. Facilitate workshops, requirement-gathering sessions, and UAT (User Acceptance Testing). Maintain documentation for system configuration, workflows, and data models. Use Salesforce reporting and dashboards to provide insights and support decision-making. Ensure data quality, security, and compliance in line with organizational and regulatory requirements. Provide support post-deployment, including issue resolution and training end users. Required Qualifications Bachelor s degree in Business Administration, Information Systems, or related field. 3-6 years of experience as a Business Analyst, with at least 2 years in a Salesforce-focused role. Strong knowledge of Salesforce Sales Cloud and Service Cloud (Marketing Cloud is a plus). Experience working with Agile/Scrum methodologies. Proficiency in creating user stories, process documentation, and data flow diagrams. Experience with Salesforce reporting tools and dashboards. Excellent communication and stakeholder management skills. Ability to work independently and prioritize effectively in a fast-paced environment. Preferred Qualifications Salesforce Administrator or Salesforce Business Analyst Certification. Experience with AI/ML tools or platforms, especially in a CRM or sales context. Familiarity with JIRA, Confluence, or similar project management tools. Prior experience working with global teams or in a SaaS/tech environment. Why Join AiVantage? Be part of a purpose-driven team shaping the future of AI and CRM integration. Access to continuous learning programs, including AiVantage s internal AiV Skillset Classroom. Work with cutting-edge technologies and drive digital transformation. Flexible work arrangements and a strong focus on employee well-being.