Salesforce Business Analyst

Senior Principal Consultant Salesforce Business Analyst (Field Service Lightning FSL)

Key Responsibilities:

• Analyze and document

  business requirements

  to relay them to technology teams.
• Model

  business processes

  and identify opportunities for improvement.
• Assess

  existing (as-is) vs. proposed (to-be) solutions

  , identifying

  risks, benefits, and impacts

  .
• Write

  functional design documents, user stories, acceptance criteria, and use cases

  .
• Support

  implementation, testing, training, and change management

  initiatives.
• Build and maintain relationships with

  stakeholders, including mid-management and ground-level teams

  .
• Facilitate

  requirement-gathering workshops

  and ensure alignment with business goals.

Minimum Qualifications & Skills:

• Relevant experience in Business Analysis

  with a focus on

  Salesforce Field Service Lightning (FSL)

  .

• Proficiency in Salesforce

  platform, including

  FSL, workflow automation, and CRM processes

  .

• Strong analytical & problem-solving skills

  to translate business needs into solutions.
• Experience in

  writing functional design documents & user stories

  for Agile projects.
• Hands-on experience in

  complex software projects and Agile methodologies

  .

• Excellent communication skills

  (verbal & written) to interact with stakeholders effectively.

Preferred Qualifications:

• Strong stakeholder management skills

  with experience in handling multiple teams.

• Ability to make independent decisions

  in a fast-paced environment.

• Confident presenter

  with the ability to communicate technical concepts to business users.

Salesforce Business Analyst