Sales Trainer

Navratan.com is a leading global platform in the certified gemstone e-commerce space. With a legacy of trust and quality, we cater to clients across India and international markets seeking authentic, astrologically aligned gemstones. As we scale our team and structure, we’re looking for a seasoned Sales Trainer to help streamline our sales function, boost conversions, and coach our team for high-ticket gemstone sales. Role Objective: To build, implement, and train the team on a scalable and repeatable sales system that can convert international and domestic leads for high-value gemstone purchases.

Key Responsibilities

• Design and implement a scalable sales system including inbound, outbound, WhatsApp, call, and email flows for both domestic and international clientele.
• Create a comprehensive Sales Playbook covering scripts, objection handling, rebuttals, and luxury buyer psychology.
• Conduct live and recorded training sessions, sales roleplays, and weekly call audits.
• Provide personalized 1-on-1 coaching with performance reviews and call feedback.
• Develop performance tracking templates for sales KPIs, lead status, and call quality.
• Document SOPs, CRM structures, and training decks; help automate repetitive sales processes.
• Collaborate with Sales Head and Management to identify team development needs and address skill gaps.
• Monitor lead-to-close conversion rate and drive improvements through structured training programs.

✅ Required Skills

• Strong knowledge of sales psychology, objection handling, and emotional selling for high-ticket products.
• Hands-on experience with CRM design, digital sales funnel creation, and KPI tracking systems.
• Proven ability to coach teams, conduct call audits, and develop role-based training modules. Have 3-5 yrs of experience.
• Proficient in creating SOPs, sales scripts, and structured sales processes.
• Excellent communication in English and Hindi, with the ability to mentor across experience levels.
• Experience in luxury sales sectors like jewelry, real estate, or premium services (preferred).
• Bonus: Awareness of UI/UX and how it impacts the digital sales journey.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Work Location: In person