Sales Trainer - Edtech

About Us

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning

opportunities.

Today, Yocket is the largest community-driven online platform for international education.

We help the study abroad aspirants by connecting them to the best universities over the

world. Till date, we have helped more than 10,00,000 students across countries pursue their

higher education.

Every day thousands of students use our products to explore universities, connect with

peers

and alumni from renowned universities. Recently we were chosen as one of the Top 100

Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also

ranked #18 on AppStore Top Charts- Education!

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the

way students make their decisions about education. If you wish to create an impact and help

students get the best education by taking our vision ahead, we would love to have you in our

Team!

Job Description

● Monitoring and auditing calls made by admission counselors.

● Share feedback with the team and managers.

● Providing employees with relevant Quality Control training- QA training.

● Take initiative for process improvement and to improve call quality.

● Conduct call-calibrations.

● Creating and updating sops.

● Conduct training for new and current sales associates and develop individualized

training plans for underperforming salespersons.

● Schedule orientations and related training events for individuals and teams.

● Observe sales encounters and determine the training needs for individuals and/or

sales teams.

● Improve training techniques when need to meet the unique demands of cases.

● Stay updated with current market trends and the changing demands of the sales

environment.

● End-to-End ownership of Sales teams training requirements (new joiner as well

as refresher training).

● Proactively conduct skills gap analyses to identify areas of improvement.

● Showvisible & measurable impact of training programs.

● Conduct effective training sessions on soft skills topics, deploy a wide variety of

training methods.

● Monitor and evaluate training programs effectiveness, success and ROI

periodically and report on them.

● Assess training effectiveness to ensure incorporation of taught skills and

techniques into employees work behavior through quality audit / innovative

Method.

Requirements

● Excellent written and spoken communication skills.

● Proven experience in call quality analysis.

● Approachable and vibrant personality.

● Must beat employers with the ability to work independently, prioritize tasks,

and meet targets/deadlines.

● Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable