Sales Trainee/Executive/Sr. Executive

Sales Trainee, Sales Executive, or Senior Sales Executive

To understand sales techniques by observing sales staff, acquire comprehensive product knowledge, and support in completing sales transactions efficiently and effectively.

Primary Responsibilities

Sales and Customer

• Greet and receive customers in a welcoming manner and engage with them to understand their requirements.
• Cater to customer requirements by showcasing products and influencing buying decisions to make a sale.
• Learn and understand sales procedures and acquire in-depth product knowledge.
• Maintain punctuality, strictly follow the company's code of conduct, and familiarize yourself with personnel duties.
• Observe sales representatives and emulate their sales management processes to meet set targets.
• Proactively assist Sales Executives and other managers to obtain real and sustained, continuous improvement.
• Assist customers with sales returns or repair work.
• Calculate and prepare product estimates upon making a sale.
• Achieve category-wise sales targets for the allocated section and suggest solutions to enhance store profit.
• Learn billing procedures.
• Learn about products and business policies of Malabar Gold and Diamonds.
• Take initiative to learn about competitors products and services, latest market trends, and continuously update product knowledge.

Stock

• Assist in counting and tallying stock on a daily basis, and record opening and closing stock in the allotted section.
• Transfer stock to the locker daily and ensure that ornaments are handled with utmost care.

Work Area & Display

• Support all Visual Merchandising activities in the store with respect to display and presentation of products at the appropriate counter, maintaining their quality and freshness.

Functional Responsibilities

• Ensure on-the-job training in various sections like packing, purchase, cash, Order Repair, sub-brands, diamond, silver, scheme, marketing, customer relations, etc.
• Demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust.
• Understand customer queries and complaints, and escalate them to superiors as needed.

Internal Process

• Adhere to the standard operating procedures in the store.

People Development

• Continuously strive for self-development by actively seeking opportunities for growth.
• Ensure adherence to timelines for completion of performance appraisals for self.
• Take overall responsibility for identification of training needs and completion of mandatory training programs/certifications for self.
• Adhere to staff grooming standards and participate in on-site product and sales training activities, as per HR guidelines.