Job
Description
About Us: Paytm is Indias leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks financial instruments. To further enhance merchants business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners. Job Description We are seeking an experienced Team Leader to join our QR & Sound Box team at Paytm. As a Team Leader, you will be responsible for managing a team of Service Field Engineers, ensuring timely resolution of merchant issues related to QR and Sound Box devices, and driving business growth through upselling and sales of cross-sell products. Key Responsibilities - Manage a team of 15-20 Service Field Engineers - Ensure timely closure of tickets for both proactive and reactive merchant issues related to device deployment - Oversee inventory management, including forward and reverse logistics - Utilize upselling skills to promote Paytm's products and services - Analyze data to identify trends, opportunities, and challenges - Foster a culture of learning and development within the team Desired Candidate Profile - 3+ years of experience in sales, team management, or a related field - Strong service background and industry experience (DTH, Broadband, Consumer Electronics, etc.) - Local market knowledge and strong understanding of inventory management - Excellent communication, leadership, and analytical skills What We Offer - Competitive salary - Opportunity to work with a leading mobile payments and financial services distribution company - Professional growth and development opportunities
