The Sales Support Specialist provides direct operational and administrative support to Business Development Managers (BDMs) and Sales Leadership. This role is responsible for managing sales documentation, coordinating onboarding and training logistics, maintaining CRM data integrity, and supporting internal communications and meeting logistics. By ensuring the sales organization operates efficiently and effectively, the Sales Support Specialist plays a critical role in enabling Synoptek s business development success.
Duties and Responsibilities
- Sales Operations Support
- Provide onboarding and training coordination for new Business Development Managers.
- Organize, maintain, and update internal sales documentation, training materials, and SOPs.
- Support CRM user needs and maintain data quality, accuracy, and hygiene.
- Draft and distribute agendas, notes, and action items for sales meetings.
- Communication & Coordination
- Assist in managing internal sales communications, scheduling, and logistics.
- Coordinate sales team meetings, training sessions, and internal events.
- Act as a liaison between sales leadership and cross-functional teams to ensure alignment.
- Process Improvement & Reporting
- Identify opportunities to streamline administrative and sales processes.
- Assist with reporting, tracking, and other sales-related metrics as needed.
- Provide operational support to help improve the productivity of the sales team.
- Industry-Standard Additional Responsibilities
- Monitor CRM adoption and escalate recurring issues to leadership.
- Assist in coordinating customer-facing presentations, proposals, and collateral.
- Support ad hoc projects related to sales enablement and operations.
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education
- High School Diploma or GED required.
- College degree in related field from an accredited college or university preferred.
- In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
Job-related Experience
- Customarily has at least 2 years of experience in sales support, sales operations, or administrative coordination roles.
- Experience working with CRM platforms such as Microsoft Dynamics or HubSpot.
- Proven track record supporting business development or sales teams in fast-paced environments.
Skills/Attributes
- Synoptek core DNA behaviors:
-
Clarity:
Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses -
OwnIT:
Shows integrity, innovation, and accountability in completing daily assignments -
Results:
Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company s business goals -
Growth:
Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment -
Team:
Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
- Comprehensive knowledge of managed services & multi-tenant support environments
- Hands-on virtualization experience using VMware and/or Hyper-V
- Conceptual knowledge of how application data flows over the network (firm foundation of OSI model)
- Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL
- Knowledge of Patching process and tools (Servers)
- Operate with integrity, follow through on commitments, maintain a can-do attitude and
- demonstrate courage under pressure
- Comply with HR policies and meet general employment expectations
