Job
Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll do on a Typical Day : To manage the business relationship between Amex GBT and the client to provide comprehensive and integrated business travel management programs, maximizing savings in their total Travel expenditure whilst controlling costs and returning minimum required organization profit. As the focal point of contact for each client, I understand and manage each individual client s objectives, using GBT account management strategy . Accountable for retaining and developing our national and global accounts and identifying potential incremental business opportunities, development of formal plans for continuous improvement and measurement in terms of travel management goals and objectives, customer service delivery and client relationships. Manage Client Business Relationship: As a relationship Manager, I am the owner of the client business relationship and ensure that all Amex GBT account management products and technology tools are used for maximum benefit and demonstrated added value. Build and maintain strong relationships at all levels within client organization. Communicate clients objectives and unique requirements to Customer Service, Finance, and IT teams on an ongoing and regular basis. Give specific feedback after formal client reviews. Resolve escalated customer service issues and ensure service shortfall procedures are received, interpreted and presented to clients and reviewed with the Customer Service teams. Conduct client satisfaction surveys, analyze results and give feedback to client and Customer Service teams. Develop client communication strategies to keep clients abreast of industry-related changes and innovations. Travel Management Consulting and Review Process: Develop and provide detailed and effective Business Plans to deliver client objectives and expectations. Consult and Implement GBT technology solutions with clients in particular. Implement strategies for measurement of service delivery and cost savings achievements against industry and contractual benchmarks. Manage and deliver all clients reporting requirements; MI, financial, service levels and customer service delivery. Prepare and present quarterly Client Reviews, highlighting our achievements both in terms of direct and indirect added value. Demonstrate financial and customer service benefits. Use MI data to monitor and measure client/GBT performance against agreed objectives, including support for supplier deals in place compliance to travel policy and preferred suppliers savings missed and achieved. Benchmark client s supplier arrangements against industry and other client specific best in class levels. Use exception reporting to monitor and manage compliance to client s travel policy. Keep a constant vigil on the payment outstanding status of the account and alert the stake holder on any overdue / process change / client in arrears / co-ordinate to bring the payment outstanding under the agreed terms. Ensuring daily update of all activities/ tasks/ escalations/ feedback/ reviews/minutes of meeting/ risk status etc. on SFDC Account Profitability and Development: Analyze financial data for potential opportunities to increase profit. Develop strategies to move existing invoice clients to corporate credit card system, improving GBT profit and creating internal efficiencies for our client. Determine opportunities to introduce and implement GBT E Solution products to new and existing clients to maximize GBT profit. Analyze key benefits for move to product and cost savings attached. What We re looking for: Graduate with 6 - 8 years of experience in client account management. Must be proficient in Microsoft software including word, excel and PowerPoint applications Excellent communication skills, written, oral and interpersonal are essential with ability and present and engage at a senior stakeholder level Should be flexible, detail oriented and able to work in pressure. Comfortable working both independently and as part of a team Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .
