Sales Support Specialist I

Manage Client Business Relationship:

• As a relationship Manager, I am the owner of the client business relationship and ensure that all Amex GBT account management products and technology tools are used for maximum benefit and demonstrated added value. Build and maintain strong relationships at all levels within client organization.
• Communicate clients objectives and unique requirements to Customer Service, Finance, and IT teams on an ongoing and regular basis. Give specific feedback after formal client reviews. Resolve escalated customer service issues and ensure service shortfall procedures are received, interpreted and presented to clients and reviewed with the Customer Service teams.
• Conduct client satisfaction surveys, analyze results and give feedback to client and Customer Service teams.
• Develop client communication strategies to keep clients abreast of industry-related changes and innovations.

Travel Management Consulting and Review Process:

• Develop and provide detailed and effective Business Plans to deliver client objectives and expectations. Consult and Implement GBT technology solutions with clients in particular. Implement strategies for measurement of service delivery and cost savings achievements against industry and contractual benchmarks.
• Manage and deliver all clients reporting requirements; MI, financial, service levels and customer service delivery. Prepare and present quarterly Client Reviews, highlighting our achievements both in terms of direct and indirect added value. Demonstrate financial and customer service benefits.
• Use MI data to monitor and measure client/GBT performance against agreed objectives, including support for supplier deals in place compliance to travel policy and preferred suppliers savings missed and achieved. Benchmark client s supplier arrangements against industry and other client specific best in class levels.
• Use exception reporting to monitor and manage compliance to client s travel policy. Keep a constant vigil on the payment outstanding status of the account and alert the stake holder on any overdue / process change / client in arrears / co-ordinate to bring the payment outstanding under the agreed terms. Ensuring daily update of all activities/ tasks/ escalations/ feedback/ reviews/minutes of meeting/ risk status etc. on SFDC

Account Profitability and Development:

• Analyze financial data for potential opportunities to increase profit.
• Develop strategies to move existing invoice clients to corporate credit card system, improving GBT profit and creating internal efficiencies for our client.
• Determine opportunities to introduce and implement GBT E Solution products to new and existing clients to maximize GBT profit. Analyze key benefits for move to product and cost savings attached.

What We re looking for:

• Graduate with 6 - 8 years of experience in client account management.
• Must be proficient in Microsoft software including word, excel and PowerPoint applications
• Excellent communication skills, written, oral and interpersonal are essential with ability and present and engage at a senior stakeholder level
• Should be flexible, detail oriented and able to work in pressure.
• Comfortable working both independently and as part of a team