Sales Support Specialist

Role Overview: As a Customer Relationship Manager at Maersk, you will be responsible for developing customer relationships that promote retention and loyalty. You will collaborate with the Area Sales Team and other functions in service centers to ensure that assigned customers achieve their expected business outcomes with Maersk solutions. Key Responsibilities: - Continually assess customer progress toward stated goals and drive expected results in adoption, usage, business value, friction, and overall relationship. - Quickly resolve customer challenges by leveraging resources from across the company as needed. - Manage the CAT allocation process and coordinate with customers to ensure they deliver on commitments. - Manage ocean & logistics contract renewals/tender handling by leveraging resources from across the company. - Ensure timely contract renewals and effective contract management. - Work closely with front-line sales for account planning, goal setting, and marketing strategies. - Communicate service or rate changes to assigned accounts. - Carry out various sales support tasks and commercial activities from start to finish. Qualifications Required: - Bachelor's Degree in Business or related industry preferred. - Minimum 2 years of experience in Sales Support/Customer Support within a similar area of expertise. - Shipping experience is mandatory. - Proficiency in account management execution and building customer relationships. - Commercial knowledge. - Excellent communication skills. - Understanding of how Maersk solutions solve different customer pains. - Proficiency in MS Office programs such as Excel, Word, and Outlook. Note: The job description also includes information about Maersk being a global leader in integrated logistics, emphasizing innovation, diversity, collaboration, continuous learning, and the company's vision for a sustainable future in global trade and logistics.,