Sales Support Executive

We’re Hiring! | IT SaaS Support Executive

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Experience:

About TilesView:

Tilesview is an AI-powered room visualization platform trusted by 200+ global brands. We help manufacturers, retailers, and distributors transform the way customers explore flooring, wall coverings, paints, rugs, wallpapers, carpets, and more—offering realistic previews both online and in-store.

Role Overview:

IT SaaS Support Executive

Key Responsibilities:

• Respond to support queries via email, chat, and phone.
• Troubleshoot issues related to Tilesview’s visualization platform.
• Assist users with product setup, onboarding, and training.
• Coordinate with developers to report bugs and suggest improvements.
• Maintain detailed support documentation and case records.
• Conduct occasional user training sessions.

Qualifications:

• 6 months to 1 year of SaaS or software support experience (Freshers with strong skills & internships can apply).
• Excellent English communication (written & verbal).
• Strong problem-solving skills with a customer-first mindset.
• Familiarity with tools like Zendesk, Freshdesk, or similar.

Why Join Us:

• Be part of a globally recognized SaaS brand.
• Fast-paced, innovation-driven work environment.
• Unique compensation: Fixed Salary + Incentives or 100% Performance-Based Pay—earn as much as you achieve!
• Rapid career growth & learning opportunities.
• Long-term contributors may qualify for ESOPs—own a part of our success!

Ready to grow your career with us? Apply today!

📩 Drop your CV at: career@tilesview.ai

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