Sales Support Executive

Job Title:

Location

Job Purpose:

The Sales Support Executive plays a pivotal role in providing comprehensive assistance to trade partners, DMCs, and wholesale partners across all sales channels. Collaborating closely with the field sales force and commercial managers, this role aims to drive sales and marketing activities to achieve revenue targets. If you're passionate about travel, enjoy global collaboration with customers and colleagues, and seek career growth in the Travel & Tourism industry, this opportunity could be ideal for you.

Key Responsibilities:

Provide prompt and efficient support to internal and external customers, addressing fare, pricing, and sales-related inquiries. Offer technical advice to resolve issues effectively.

Stay abreast of competitors, fare rules, incentives, market trends, and sales processes, offering strategic recommendations where necessary.

Maintain meticulous travel records for customers, ensuring adherence to procedures and policies.

Disseminate trade communication (B2B) promptly to all relevant stakeholders, as endorsed by management.

Qualifications:

Experience:

Knowledge/Skills

Thorough understanding of the travel market and global geography.

Proficiency in MS Office Applications, Reservation systems, and any GDS (Amadeus, Galileo, Sabre).

Ability to thrive both independently and as part of a high-performing team in a fast- paced environment.

Excellent communication skills in English, with strong interpersonal abilities and a commitment to exceeding customer expectations. Knowledge of any regional language is advantageous.

Willingness to work in a shift environment.

Essential requirement: Accurate and rapid typing skills, maintaining exceptional written communication.