Sales Support Executive

Role Overview

As a Sales Support Executive, you will handle customer support (via chat & email) while also actively contributing to business development and sales activities. You’ll play a critical role in ensuring customer satisfaction, nurturing leads, and helping the business achieve its growth targets.

Key Responsibilities

- Customer Support (50%)

• Manage customer support inquiries through live chat, email, and helpdesk.
• Resolve product-related issues by understanding user needs and providing timely solutions.
• Escalate technical issues to the product/engineering team where necessary.
• Maintain a high CSAT (customer satisfaction) score through prompt and helpful communication.
• Assist in creating FAQs, help guides, and knowledge base content to reduce repetitive queries.

- Sales & Business Development (50%)

• Manage inbound leads and guide them through the sales funnel.
• Conduct product demos and walkthroughs for prospective customers.
• Execute outbound lead generation campaigns (emails, LinkedIn outreach, etc.).
• Build and maintain relationships with potential and existing customers.
• Track leads, opportunities, and conversions in CRM tools.
• Collaborate with the founder/product team to refine sales strategy and pitch.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field (preferred but not mandatory).
• 1–3 years of experience in customer support, business development, or sales in a SaaS/product company.
• Excellent written and spoken English communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Basic understanding of email outreach / deliverability tools is a plus.
• Comfortable with using CRM, support tools, and productivity software.
• Self-starter, detail-oriented, and eager to work in a fast-paced startup environment.

What We Offer

• Opportunity to work with a fast-growing SaaS startup.
• Exposure to both customer success and sales growth functions.
• Collaborative work environment with direct learning from founders.
• Competitive salary with performance-based incentives.
• Growth opportunities as we scale globally.

Have a question about the role? Contact hiring manager at 9974455590 (WhatsApp only)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Work from home

Work Location: Remote

Speak with the employer
+91 9974455590