Sales Support Coordinator - Managed Print Services

Sales Coordinator

This is an exciting opportunity for someone with strong organizational skills and a customer-first mindset to contribute to a growing and dynamic team.

Key Responsibilities:

Sales Support & Administration

• Prepare quotes, contracts, and service agreements for MPS solutions (hardware, software, and services)
• Process and track sales orders from proposal to delivery and installation
• Maintain accurate records including client information, contract details, and renewal dates in companys software platforms
• Support the onboarding of new clients, coordinating device deployment, site surveys, and installation scheduling

Client Communication & Coordination

• Act as the main point of contact for client follow-ups, status updates, and basic inquiries
• Coordinate meetings, demos, and site assessments between clients and sales engineers
• Assist with proposals, ensuring timely submission of required documentation

Reporting & Data Management

• Generate and distribute sales performance reports (e.g., monthly pipeline status, closed deals, device volumes)
• Track KPIs such as deal close rates, contract renewal timelines, and MPS device uptime metrics
• Monitor contract expirations and proactively support renewals and upsell opportunities

Cross-Functional Coordination

• Work with service delivery teams to ensure smooth transition from sales to implementation
• Coordinate with procurement and logistics to ensure timely delivery of printers/MFPs, toner, and consumables
• Liaise with billing and finance departments to ensure accuracy of invoices and contract terms

Requirements:

Qualifications:

• 4+ years of experience in a sales coordinator or administrative support role (preferably in IT services, office technology, or print services)
• Familiarity with Managed Print Services or office equipment industry (e.g., Ricoh, HP, Xerox, Canon)
• Proficiency in MS Office, especially Excel
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities