Sales Specialist-Key Account Manager

Sales Specialist-Key Account Manager

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS

Job Objective:
Ensure the best possible customer service and satisfaction and participate in the execution of acquisition activities in accordance with agreed strategies, as well as prepare and conduct presentations. Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. Duties and Responsibilities:

A. Strategic business development

1 Monitoring the market situation, competitor activities, customer requirements and trends to maintain and increase market share in the best possible way over the long term. 2 Participate in proposing project priorities in consultation with supervisors and participate in cross-functional workshops and meetings in consultation with supervisors. 3 Informing customers about customers (general customer potential, product requirements) as well as exploiting the full customer potential and, if necessary, participating in the definition of departmental goals. B. Customer Relationship Management (CRM): Developing and leveraging customer potential
1 Identify, compile and analyze customer requirements based on the hierarchical level; build and maintain personal contact with the customer; define the contact matrix (purchasing, engineering/development, quality and other areas) and integrate the participating internal organization; achieve all aspects of customer satisfaction; forward all customer inquiries and feedback within the organization; define and monitor the action plan and report progress to the customer. 2 Supporting (global) customers and (global) Hella companies as well as strategically important locations to obtain production contracts; advising customers, involving Hella specialist departments if necessary and preparing and presenting presentations as well as advising on technical and commercial issues 3 Coordinate, prepare and track visits by internal or external customers, including all related work; participate in trade shows and exhibitions; and assist internal departments in their preparation. C. Acquisition: Establishing and restoring customer contacts
1 Contribute to the implementation of acquisition activities in accordance with agreed strategies, as well as preparing and executing presentations 2 Preparation of offers in consultation with the supervisor responsible(s) D. Pricing
Participation in pricing and annual price negotiations with the client in consultation with the superior E. Hearing
Participation in the preparation and conduct of negotiations, e.g. acquisitions with medium international scope, change management, cost life cycles, refunds, framework agreements F. Drafting of contracts
Checking all customer contract documents against Hella's internal requirements and carrying out the necessary internal coordination (legal, quality, program management, etc.) in consultation with the superior G. Project Supervision
Participating in development projects for the respective customers to be supported; initiating/stopping internal developments in consultation with responsible persons; processing tasks from internal or external customers and forwarding these tasks to internal or external customers; initiating product-specific rationalization and value-added measures in consultation with the program management; processing changes orders placed by Hella or customers after a project phase.
2 Escalation (internal and external) of problems if the promised objectives cannot be achieved
H. Other work duties
Supporting or controlling a department project, a sales project (national, regional, global) or an important financial KPI (GE Fit, Overdues, DSO, SEK, QS, etc.)
Performing other tasks concerning this body as well
(e.g. review of suggestions for improvement as well as observance of the necessary measures of occupational safety and environmental protection in the field of activity)

• Education : MBA, Sales & Marketing / B.Tech/BE (Electronics preferred)
• Experience: Auto Component / Auto Industry 12-15 Years (Preferably with Electronic component industry),
• Working Experience with North India Customers (MSIL, SMG, Honda, MG Motors etc.)
• IT exposure: Conversant and working knowledge of SAP/R3, Microsoft Office

Komal