Sales Specialist

Company Description

Fusion Gaming is India’s premium PC build specialist, renowned for delivering high-performance desktops customized for every need, from gaming setups to professional workstations and deep-learning systems. With a focus on precision assembly, compatibility testing, and performance optimization, Fusion Gaming ensures top-tier quality in every build. The company offers two streamlined solutions: prebuilt PCs with expertly curated components, and a unique Build Your Own PC (BYOP) configurator for personalized systems. Fusion Gaming combines the convenience of online shopping with a local retail presence, ensuring transparent, hassle-free service with lifetime assistance and support. Dedicated to excellence, the company’s mission is to provide accessible, reliable, and future-ready computing solutions in a dynamic technology landscape.

Role Description

Sales Specialist

• No cold calls.
• No mall floor sales.
• No walk-in handling.

dedicated sales office

• Submitted build forms
• Created PC configs
• Enquired via WhatsApp / website chat
• Requested callback or quotations

Responsibilities

• Call & follow up with incoming leads from the website dashboard
• Explain configuration differences (GPU/CPU/RAM/SSD etc. in simple terms)
• Guide them to the right build without upselling pressure
• Share quotations & build readiness timelines
• Update CRM lead status daily (Hot / Warm / Follow-Up / Closed)
• Coordinate with build team for confirmations & payments

Qualifications

• Excellent Communication and interpersonal skills to build strong relationships with customers and effectively address their requirements.
• Proven Customer Service and problem-solving skills to deliver an exceptional and engaging client experience.
• Experience in Sales and the ability to achieve and exceed targets while promoting company services and products.
• Strong knowledge and skills in Training and Sales Management to lead customer and team training initiatives effectively.
• Good understanding of PC components and assembly processes, with the ability to provide technical advice and troubleshooting support.
• Ability to work collaboratively in a team-oriented environment.
• Previous experience in the gaming technology or electronics sector is advantageous but not mandatory.
• Bachelor’s degree or equivalent in Business, Technology, or a related field is preferred.