Sales & service Engineer

This person will support organization to achieve the sales target & take care of service requirements of that area. He should be familiar with Pharma Industrial work standards & process. in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

1.Key Responsibilities:

Create new sales and marketing strategies that target B2B customers and positions our products as the best solutions for prospective clients

Manage customer relations by soliciting and logging client feedback and evaluating the data we receive through digital channels

Generate high-quality sales leads and follow up after initial meeting

Identify areas where we can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management

Using various strategies and tools to provide effective solutions to customers concerns.

Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.

Promptly following up on service requests and providing customer feedback.

Monitoring equipment and machinery performance and developing preventative maintenance measures.

Conducting quality assurance and safety checks on all equipment.

Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.

Providing recommendations about new features and product improvements.

Monitoring inventory and reordering materials when needed.

Conducting research and attending workshops to remain abreast of industry developments.

Writing reports and presenting findings to Managers and Supervisors on a regular basis.

Set and achieve sales goals and quotas on a monthly and quarterly basis

Qualification :

BE,B.Sc,M.E,M.Sc,BTech,MTech,

Skills :

Qualifications:

BE/ME/B.tech/M.tech/B.sc/M.sc (Electronics and communication/InstrumentationEngineering)

Experience Required:

Skills:

a.Technical Skills :

Commissioning, qualification documentation, calibration, repairing, maintenance, and troubleshooting of analytical instruments

Hands-on experience in instruments such as Air Particle Counters, Liquid Particle Counters, Online TOC Analyzers, Filter Integrity Testers, Glove Integrity Testers, etc.

b.Soft Skills: Good :

Good communication & negotiation skills

Excellent active listening and customer service skills.

The ability to deal with multiple requests without being overwhelmed.

The ability to remain professional under pressure.

Superb work ethic and a growth mindset

2.Key Performance Indicators (KPIs):

a.To meet Sales Inquiry & sales goals

b.To meet service requirement

c.