At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the role: FIS is looking for a Revenue Operations, Office of the CCO role to help further accelerate our growth by helping to improve our sales performance and efficiency. You ll ensure we have best-in-class systems, processes, tools, and analytical horsepower to fuel our broader go-to-market (GTM) function. This is a pivotal role that directly contributes to the success of our GTM teams.
We re looking for someone who is eager to build a new standard for RevOps within one of the largest Fintech businesses in the world. We are looking for a proactive self-starter, who thrives in environments with multiple cross-functional stakeholders with varying priorities. You can more than hold your own with the day-to-day requests, but your real passion is digging deep, finding out the why, and providing insights to the Revenue Organization to make better decisions.
As part of the Revenue Operations team, you ll get the chance to shape the function and have lots of autonomy and impact. You will be one of their main operational partners supporting the successful development and execution of our strategy.
What you will be doing:
Revenue Operations-
- Craft and optimize customer segmentation and sales strategy to ensure coverage model enables focus on target segments
- Produce, share, and present to Revenue Operations team leadership field coverage reports analyzing penetration, number of accounts per territory, number of accounts per sales executive in each territory, type, size and potential of accounts, etc.
- Extract insights (e.g., characteristics of territories that perform well, differences between territories that perform well and those that underperform) from data and produced reports to provide a data-driven explanation of performance at the territory level and ensures changes are properly reflected in all Sales Reporting Tools and updated in the internal sales territory maps
- Manage field-related inquiries regarding performance to plan, account assignments and sales plan
- Partner with senior sales leaders to uncover opportunities for growth or sales force efficiency improvement
Performance management-
- Analyze and report on crucial revenue performance metrics, providing actionable insights for strategic decision-making
- Track and interpret business metrics and key performance indicators against strategic and annual operating plan, including weekly/monthly reporting and dashboards, producing clear and actionable insights for leadership
- Identify variance in performance across accounts and SEs and recommend performance improvement plans
- Refine and enhance Sales forecast models and methodologies
- Methodically analyze and drive business process improvements to enhance informational speed and accuracy
Special Projects Leadership-
- Identify, lead, and manage strategic projects, leveraging your problem-solving skills to drive process improvements and revenue enhancement initiatives.
- Take the initiative in coordinating resources from multiple departments to optimize processes and support overarching business goals.
- Gather, develop, and analyze information from multiple teams and develop efficient processes and reports to support the business
Team Leadership & Management-
- Build, lead and manage a team Sales Operations Analysts and Sales Operations Specialists.
- Own hiring, onboarding, performance management, and career development for the team.
- Define clear roles, responsibilities, and KPIs for team members.
- Foster a collaborative, high-performance team culture.
What you will need:
- Bachelor s Degree in a STEM field or Economics
- 7 to 10+ years of experience in management consulting, investment banking, venture capital, corporate strategy, revenue operations, sales operations, or business operations in a technology/financial services company
- Very strong analytical background
- Outstanding program management skills with ability to manage multiple priorities simultaneously
- Ambiguous problem-solving and executive communication skills, with ability to facilitate meetings with executives and partner across multiple functions in an organization
- Positive, can-do, roll up the sleeves and get things done mindset
Added bonus if you have:
- MBA or Masters degree in a technical or quantitative field.
- Proficiency in Tableau, Power BI, SQL
- Proficiency in sales tools such as MS Dynamics, SalesForce, Outreach, and Gong
- Experience with coding preferred (e.g., R, Python)
What we offer you: At FIS, we are as committed to growing our employees careers as our own business. We offer:
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
