Sales Operations Specialist

Role & responsibilities

Define and Execute Business Priorities
Key contributor and owner of the direction for your operations. This includes defining strategic goals for the team.Participate in defining, planning, and documenting key projects and initiatives.Track the progress of initiative outcomes against goals and ensuring that the team remains unblocked and focused.Team and Performance developmentOwn all facets of performance and career management for the team.Expected to mentor all members in order to maintain a well-rounded, world class organization. This includes project management, quality audits and coordination of training sessions as well as day to day oversight of the team.Own and be accountable for the output and performance of your team.Operational ExcellenceUphold and continue to drive operational excellence across the site and globe.Drive best practices with a focus on outcomes for our customers.Identify and own local and global initiatives that will continue to optimize our highly customer focused operational teams.Incident and Escalations ManagementLead team/s to provide customers with exceptional outcomes during times of customer needs and drive positive customer the outcomes.Drive initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the services and customer base.Engage with Director and C-Level executives to understand business needs.Be the voice of the customer and work with internal resources to ensure that the customers SLAs are met.Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses.Champion and advocate for customer requirements within the sales operations functions.Participate in customer requested meetings (onsite or via phone).Own accountability to provide our customers with an exceptional experience and assist customers in their time of need with highly customer focused service.

Preferred candidate profile

Analytical & Problem-Solving Skills
Strong analytical ability to interpret complex data and provide actionable insights.Competence in identifying trends, opportunities, and risks in sales, supply, and customer behavior.Ability to balance strategic thinking with tactical execution, ensuring both long-term impact and immediate value delivery.4. Leadership & CollaborationExcellent leadership and team management skills, with a proven ability to develop, coach, and inspire high-performing teams.Strong collaboration skills to work across geographies, business units, and organizational levels, building effective partnerships.Exceptional communication and interpersonal skills to influence stakeholders and align diverse teams toward shared goals.5. Continuous Improvement & InnovationDemonstrated ability to foster a culture of continuous improvement, streamlining processes for efficiency and scalability.Innovative mindset with the ability to challenge status quo and drive transformation in sales operations and supply management practices."• Excellent communication and collaboration skills.• Advanced working knowledge of Excel. Ability to synthesize complex data into a clear actionable conclusions.• Experience in stakeholders management and customer facing is required.• A can-do approach and attitude, willingness to take informed risks in order to achieve desired organization and Intel goals.• Ability to quickly digest problems and drive solutions across a dynamic stakeholder base.• Innovative and self-directed. Flexible and ability to embrace change in a fast-paced environment.• Experienced in operating SAP/ similar MRP systems. " "ERP Skills: Salesforce, SAP (S4 Hana)Optional: Certified Black belt Six Sigma, PMPi certification or experienceAdditional skills (preferred): Sales planning and administration"