Sales & Operation Manager (Hospitality)

The Operations Manager & Site In-Charge will be responsible for end-to-end management of Soul Club’s daily operations, guest bookings and sales, staff supervision, and on-ground oversight of construction work for the upcoming Airbnb property.

This role requires a hands-on, problem-solving professional who can manage people, guests, and site work with equal efficiency.

Key ResponsibilitiesOperations & Guest Management

• Handle day-to-day operational issues at Soul Club
• Ensure smooth check-ins, check-outs, and guest readiness
• Resolve guest complaints and operational challenges promptly
• Maintain high standards of cleanliness, safety, and upkeep

Airbnb Bookings & Sales

• Manage Airbnb and OTA listings, calendars, pricing, and availability
• Handle guest inquiries via calls, WhatsApp, and messages
• Close direct bookings and upsell services (BBQ, events, shoots, experiences)
• Coordinate bookings to maximize occupancy and revenue

Staff Management

• Supervise housekeeping, security, maintenance, and support staff
• Prepare duty rosters and monitor attendance
• Train staff on service standards and guest interaction
• Ensure discipline, accountability, and smooth coordination

Construction Oversight – New Airbnb Project

• Act as site in-charge for the new Airbnb construction project
• Coordinate with contractors, vendors, labourers, and suppliers
• Monitor daily site progress, quality of work, and timelines
• Ensure work aligns with approved plans, design intent, and budget
• Report progress, issues, or delays to management regularly

Vendor & Asset Management

• Coordinate with vendors for supplies, repairs, and services
• Monitor inventory, equipment, and property assets
• Ensure timely maintenance and cost control

Required Skills & Qualifications

• 2–5 years of experience in hospitality operations, Airbnb management, or villa management
• Prior exposure to site supervision or construction coordination is a strong plus
• Strong sales, negotiation, and communication skills
• Ability to multitask, manage teams, and take ownership
• Basic knowledge of Excel/Google Sheets and booking platforms
• Comfortable with on-ground, hands-on work
• Must be proactive, organized, and guest-oriented.
• Willingness to be available on weekends or evenings if required.

Job Types: Full-time, Permanent

Pay: Up to ₹500,000.00 per year

Work Location: In person