Job
Description
FCML is a pioneer in retail and distribution of luxury interior lifestyle products in India for over two decades. With our continued expansion through flagship and franchised showrooms, we are elevating the experience of luxury interiors across the country. Job Overview The Senior Sales Manager Kitchens is responsible for managing the kitchen vertical at the Delhi showroom. This includes driving premium kitchen sales, guiding designers, and ensuring seamless execution through strong cross-functional coordination. The ideal candidate brings hands-on experience in luxury kitchens, a polished presence, and the ability to support both clients and the design team with conceptual and technical guidance. Familiarity with kitchen planning and design software, and architecture / interior design software such as AutoCAD is required, to assist designers and provide direction during the design process. The ideal candidate must have: Experience in the building materials or luxury interior industry, especially kitchens or modular solutions. A track record of handling HNI clients, architects, and designers, with sensitivity to both design and service. Exceptional grooming and hygiene standards — essential for working in a premium showroom environment. A “sales comes first” mindset, with consistent delivery on targets. Understanding of the kitchen design process and ability to guide design development using software tools like AutoCAD. Ability to coordinate across departments, ensuring pricing, sampling, and delivery timelines are met. Experience managing and supporting a small to mid-sized team. A selfless team player who uplifts others while driving individual performance. Willingness to travel to architect offices, client sites, and across regions as required. Collaborative approach when working with teams across bathrooms, wardrobes, and other interior verticals. A stable career track record with proven results. Confidence and maturity to represent the brand with senior clients and internal leadership. Key Responsibilities Sales & Client Engagement Lead the complete sales process from enquiry to handover for kitchen projects. Present kitchen concepts and products in a consultative manner to HNIs, architects, and designers. Maintain a sales-first attitude, ensuring conversion is the primary focus. Assist in design development and revisions, collaborating with in-house designers using our tools and others like AutoCAD. Actively follow up on kitchen enquiries, including enquiries received from bathroom or wooden flooring categories. Team & Cross-Vertical Collaboration Support the kitchen sales and design team in delivering excellence and achieving their sales. Serve as the liaison between Store Head and the Kitchens sales team, ensuring smooth top-down communication and execution. Operate collaboratively with vertical heads from bathrooms and wood floors. Maintain clear communication and ensure reporting protocols are followed. Internal Coordination & Communication Work closely with product and sales teams for pricing, technical queries, and sourcing. Coordinate samples, mock-ups, and presentations for clients through internal teams and vendors. Align with warehouse, installation, and operations staff for on-time delivery and execution of critical orders. Site Handling & Execution Oversight Personally oversee project execution, especially in high-value or escalated cases. Resolve client-side challenges effectively during or post-installation. Ensure client feedback is captured and shared for continual improvement. Operations Management Coordinate with cross-functional teams – logistics, installers, warehousing – to ensure smooth project execution. Solve on-ground problems during installations or client site issues with speed and maturity. Manage site reporting, document progress, and oversee the sales funnel closely. Showroom Presence & Brand Standards Maintain showroom presentation standards, with displays aligned to FCML’s luxury positioning. Ensure all client interactions reflect the brand’s values and premium service expectations. Represent the brand at key meetings, events, or client walkthroughs. Experience Required: 15–18 years of experience in luxury interiors, modular kitchens, or high-end home solutions. Proven success in handling HNI projects, with a strong design/service orientation. Background in sales, project coordination, and site/client servicing. Experience with design tools such as AutoCAD or equivalent. Analytical, problem-solving, and conflict-resolution mindset. Well-groomed and presentable — essential for a luxury retail environment. Willing to travel locally or regionally based on client or site needs. Knowledge and Skills: Excellent communication skills — both verbal and written — with the ability to present ideas clearly to clients and internal teams. Strong interpersonal and relationship-building skills, especially with HNI clients and the architect/designer community. Will need to gain extensive knowledge of our kitchen offerings, materials, hardware, and premium modular fittings. Basic proficiency in AutoCAD or ability to interpret technical kitchen drawings. Sharp problem-solving and coordination abilities. High attention to detail and visual design. Familiarity with CRM tools and MS Office. Ability to lead and motivate a team effectively. Confidence in handling escalations and client expectations with maturity and poise. Respectful of organizational structure — works collaboratively with store and vertical leadership. Working Conditions: This role involves frequent interactions with clients, architects, interior decorators, and the sales team. Location: FCML Sultanpur Showroom, Delhi Reports to: Store Head
