Key Accounts Manager - Mumbai

Role : - Key Accounts Manager

Location: - Mumbai

Experience : - 5 to 8 years

About the Role:

• The Assistant Manager/Manager/Sr. Manager - Key Accounts is responsible for managing and growing business from existing and new customers in the assigned geography, with a focus on key account management, customer retention, contract renewals, collections, and new business development
• The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Manage existing customers (Account Management)
• Ensure customer retention
• Drive annual contract renewals with price increases
• Oversee the collection and manage the DSO
• Identify and execute up-selling opportunities
• Develop new business through the acquisition of customers
• Generate new sales from both existing and new customers in line with monthly, quarterly, and yearly targets.
• Collaborate with branches to deliver excellent customer service
• Conduct market surveys and competitor analysis to identify service gaps
• Improve customer profitability and contribution margins
• Provide client feedback to support the service team
• Perform other work-related duties as assigned

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Achievement of new sales targets (monthly, quarterly, yearly)
• Improvement in customer profitability and margins

Competencies (Skills essential to the role):

• Customer relationship management
• B2B Sales, Key Accounts, Account Management and negotiation skills
• Communication skills (verbal & written)
• Result orientation and target achievement
• Problem-solving and analytical thinking
• Collaboration and teamwork
• Market awareness and business acumen
• Time management

Educational Qualification / Other Requirement:

• Bachelors Degree (or equivalent)
• Overall sales experience of 6+ years, including at least 2 years in Key Account Management
• Proven track record in Account Management and Business Development
• Good understanding of the local geography where the role is based
• Proficient in MS Office and G-Suite