Sales Manager

As a Manager in this role, you will be responsible for managing the operations seamlessly and ensuring timely SLA delivery while maintaining high levels of employee and customer satisfaction. Your key responsibilities will include: - Establishing and managing relationships and engagement with clients - Providing oversight to the team, organizing resources, setting goals, and implementing strategies from executives and clients - Managing day-to-day sales targets, specifically in B2C sales - Following the agreed governance model, escalation, and communication plan - Ensuring training of new staff on corporate policy rules - Implementing a buddy system to maintain operations during times of leave and absences - Monitoring and documenting work schedules of staff - Building strong partnerships with clients to foster operational cohesion and future growth - Closing all audit-related issues - Identifying and driving continuous improvements and initiatives in processes - Coaching and mentoring team leads for better team management - Hiring leads and managers, conducting training and inductions, managing employee and client satisfaction scores, performance appraisals, and attrition - Following up on all internal customer queries in a timely manner - Collaborating with internal teams - Acting as the key contact for all problems and queries related to the specific business assigned Required Skills: - On-paper experience as a Manager (Call Center Head) - Experience in managing a telesales team of 120-150 people - Strong experience in managing end-to-end call center operations - Excellent team management skills In addition to a fixed CTC, you will receive monthly incentives (uncapped), medical insurance, gratuity, and flexi benefits. If you are interested in this position, please share your updated resume at Kirtichauhan@policybazaar.com.,