Sales Manager

Job Description

JOB DESCRIPTION POSITION TITLE -ICI Position Title: Assistant General Manager (Sales) -Grade B (ICI) -Global Position Title Sales Manager - L6 DATE OF ISSUE03/06/2025BUSINESS GROUP/ DIVISION/COMPANYPerformance Minerals Asia Pacific (PM APAC) / Imerys Ceramics India STATUSPermanentREPORTS TO (position)Sales Head -Ceramics West Asia LOCATION Hyderabad / Nadiad JOB SUMMARY/PURPOSE In 2-3 sentences, summarise the job purpose stating overall role and objectives, and its overall contribution to the Company Position manages Sales to the Sanitaryware industry in West Asia. S/He plays a key role in developing the markets, creating new opportunities, and converting them to sales to expand the company's market presence in the Ceramic Industry. Take charge of managing customers and prospects of the customer portfolio, for which s/he is responsible. Drive business & market development within the geographical scope. Participate in the development of the commercial strategy for her/his perimeter. Support growth strategies. Be responsible for the commercial development and the profitability of the activities in his/her perimeter. JOB SCOPE/DIMENSIONS Reports to Sales Head West Asia Ceramics Responsible for sales deliverables for the Sanitaryware West Asia (minerals and Imerys kiln furniture) and supporting new sales development activities in the West Asia perimeter. KPIs: Sales revenue, price effect, new business generation (NBG), sustainability of current business, effective growth in business, market intelligence, CRM, and safety KPIs. Geographical coverage: Sanitaryware: Bangladesh, INDIA, Sri Lanka. REVENUE MANAGEMENT Volumes Revenues Price effect CASH MANAGEMENT DSO (Days Sales Outstanding) Payment terms AR % CUSTOMER CENTRICITY Voice of the customers Techno-commercial service managementNEW BUSINESS GENERATION New products: News customers: Cross-sell: Conversion rate Market Share enhancement SCOPE % of travel time: up to 75% KEY TASKS AND RESPONSIBILITIES Manage to achieve commercial targets. Develop the markets and implement a strategic sales plan that expands the company's customer base and ensures its strong presence. Effectively manage leading indicators in her/his markets. Manage to ensure customers inquiries, orders, sample requests and complaint cases are being processed and effectively communicate with the customers. Account management at medium accounts; if relevant, supports Key account manager or Sales directors for some large accounts, including but not limited to: negotiating short-term and long-term contracts, identifying growth/ profitability improvement opportunities (using CRM opportunity management functionality) and advancing the relationships with customers to capture them fully. Determine customers needs and closely coordinate with ATG (Or global tech team), Operation, SC, CS and agents to meet customer requirements and enable a smooth business flow. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Work closely and align with other internal support functions to deliver the best customer experience. Proactive in driving the agents/distributors to achieve Sales targets. Hygiene Safety Environment missions : Ensure compliance with safety rules, get educated on preventive measures to achieve our safety objectives. OTHER IMPORTANT FUNCTIONS Motivate & drive his/her team to deliver shared commercial goals. Collaborate meaningfully with the Tech Support team at West Asia to deliver value creation via Technical Support to customers Collaborate with other support functions such as SCM, CS, Finance etc to deliver a world class service to Imerys customers. JOB SPECIFICATIONS Education: - Bachelors degree or above, preferably in Ceramics/ Material science / Material engineering /Chemistry/ Mechanical etc - Postgraduate business management education will be an advantage. Experience: 15+ years of Sales experience /or Technical in Whiteware Ceramics, Glass, Cement, Refractories. Minerals Processing industries. - Experience in overseas sales/ business is an advantage. - Proven experience in a CRM program is an advantage. - Experience in Kiln Furniture/Refractories shall be helpful. - Prior experience working at an MNC will be an advantage. Languages: - Proficiency in English is a must. - Other Indian regional languages such as Bengali, Gujarati etc will add advantage to speak with Imerys specific customers. Knowledge, skills, abilities and other characteristics IMERYS SOFT SKILLS: - Growth mindset - Adaptability - Emotional intelligence - Resilience - Committed - Good interpersonal and communication skills (Global) - Problem-solving skills - Team Spirit and collaboration - Result oriented - Critical thinking - Lead self SPECIFIC JOB SKILLS: - Familiar with Google Suite (Google Slides, Google Sheets, Google Docs, etc...) Physical/Environmental Aspects US ONLY NA