Sales Manager

Key Responsibilities

Coordination with Marketing & Calling Teams

• Liaise with the digital marketing team to receive and review new leads generated from various platforms.
• Collaborate with the calling team, ensuring all leads are contacted promptly and efficiently.
• Track the progress of each lead from initial contact through conversion, maintaining up-to-date records in the CRM (e.g., Privyr, Zoho).
• Share relevant WhatsApp messages, brochures, and information with leads as needed.

Demo Management & Lead Nurturing

• Arrange and schedule demo sessions for prospective students, coordinating with faculty and the calling team.
• Share demo links, reminders, and follow-ups with leads via WhatsApp or other communication channels.
• Ensure prospective students receive all necessary information before and after demo sessions.
• Collect and relay feedback from demo sessions to relevant teams for continuous improvement.

Student Handholding & Support

• Guide students through the entire enrollment process, including documentation, payment, and onboarding.
• Serve as the main point of contact for students from admission through course completion, addressing queries and concerns promptly.
• Add enrolled students to relevant WhatsApp groups and ensure they receive timely updates and support.
• Monitor student engagement and progress, proactively addressing any issues or drop-off risks.
• Coordinate with teachers and support staff to ensure a smooth learning experience for each student.

Reporting & Communication

• Maintain accurate and up-to-date records of all interactions, conversions, and student journeys in the CRM.
• Provide regular updates and reports to management on lead status, demo attendance, conversion rates, and student satisfaction.
• Suggest improvements to communication and handholding processes based on feedback and observed challenges.

Key Skills & Qualifications

• Bachelor’s degree preferred; experience in EdTech, sales coordination, or student support is a plus.
• Excellent interpersonal and communication skills (written and verbal).
• Strong organizational skills and attention to detail.
• Proficiency in WhatsApp, CRM tools (Zoho, Privyr), and MS Office.
• Ability to multitask and coordinate across multiple teams.
• Customer-focused mindset with a proactive approach to problem-solving.
• Experience in demo management or educational sales support is highly desirable.

KPIs & Success Metrics

• Demo attendance and conversion rates
• Lead follow-up and nurturing efficiency
• Student satisfaction and retention through course completion
• Timeliness and accuracy of communications and reporting
• Ease transition from completed level to the next level and ensure admissions.

Job Types: Full-time, Fresher

Pay: ₹6,000.00 - ₹8,000.00 per month

Benefits:

• Paid sick time
• Work from home

Language:

• English (Preferred)

Work Location: In person