Sales Manager – Enterprise B2B | SaaS, Outsourcing, Customer Experience Solutions | Mumbai

About the Role

Our client is a high-growth player in the customer experience solutions space, enabling enterprises to scale support and communication with flexible, cost-efficient models. They work with leading companies across Edtech, Ecommerce, Travel, Marketplaces, and more.

Sales Manager

NOTE

Budget : upto 30 LPA

Key Responsibilities

Sales Leadership & Strategy

• Define and execute enterprise sales strategy aligned with revenue and growth goals.
• Develop Account-Based Marketing (ABM) playbooks for mid- to large-enterprise accounts.
• Build and manage a robust sales pipeline, ensuring target achievement.
• Establish sales processes, forecasting, and reporting using CRM tools.

Enterprise Sales & Business Development

• Lead CXO-level engagement with decision-makers in key industries.
• Identify buying triggers such as customer support expansion, communication scaling, or cost-optimization needs.
• Collaborate with marketing on multi-channel outreach (Email, LinkedIn, Calls, ABM campaigns).
• Drive complex negotiations and enterprise deal closures.

Team Building & Enablement

• Hire, mentor, and lead a high-performance hunting team.
• Build a culture of accountability, collaboration, and data-driven selling.
• Work closely with product and marketing teams to align market feedback and positioning.

Candidate Profile

• 610 years of enterprise B2B sales experience (SaaS, BPO, or customer experience solutions preferred).
• Minimum 2 years in a leadership role, managing teams and large accounts.
• Strong understanding of long-cycle, multi-stakeholder enterprise sales.
• Existing CXO/VP-level connects in Edtech, Ecommerce, D2C, Travel, or allied industries.
• Proven ability to scale sales teams and achieve ambitious revenue goals.
• Excellent communication, negotiation, and presentation skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced environment.