Sales Manager (Call Center)

Role & responsibilities

• Managing the daily operation of the call center to meet sales targets and in line with the Company's

objectives and strategies:

• Develop procedures and policies for the sales team to ensure target achievement.
• Set key performance indicators (KPIs) for the team to meet sales targets.
• Create effective call scripts and sales promotions to attract and engage customers.
• Analyze sales data to improve processes, ensure proper resource allocation, and

maximize efficiency and customer satisfaction.

• Monitor random calls to enhance quality, minimize errors, and track operational

performance.

• Ensure all relevant communications and data are updated and recorded accurately.
• Review staff performance, identify coaching needs, and plan coaching sessions.
• Handle the most complex customer complaints or inquiries.
• Support subordinates in resolving difficult issues and provide appropriate directions.
• Propose staffing changes, including hiring, promotions, demotions, vacations, leaves of

absence, and terminations.

• Evaluate staff on KPIs at year-end and set new KPIs for the following year.
• Prepare daily sales reports.
• Motivate and retain staff.

Preferred candidate profile

• Graduate in any discipline (10+2+3 education system)
• 8+ years in Tele-Sales (Outbound)
• Young, fast action, dynamic & professional in actions;
• Proficient in English with 6 years of experience in a similar position, managing teams of

50 or more members.

• Strong coaching and leadership skills, with the ability to motivate employees and

communicate effectively at all organizational levels.

• Experience in team management systems, with strong analytical thinking and a

data-driven approach to evaluation.

• Highly responsible towards sales task
• Familiarity with a startup environment and strong reporting skills are preferred.