Sales Manager

Hiring for our client - A leading telecom company in India

Essentially the key focus area of this position will be :

· Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders.

· Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight.

· Adhering to and developing process oriented approach within function.

· Develop a highly skilled and efficient team to drive customer satisfaction.

· Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams.

· Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks

· Collaborating with business units to integrate business needs, interests, and objectives

· Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder

PRINCIPLE ACCOUNTABILITIES

B2B Service Assurance:

· Manage multiple simultaneous cross functional teams across various line of business and different products

· Ensure Customer data link service assurance and active approach to address the customer reported issues and puts in measures to avoid repetition

· Work end to end with the stakeholders for identification of problems / repeat reasons and ensure that all risks are prioritized and mitigation plans are put in place

CSAT Improvement:

· Drive team to ensue achievement of CSAT targets by devising and ensuring implementation of cross functional action plans

· Identifies and implement actions for self and team development.

· Consistently monitor and review, the KPIs and take action as required, to improve the same

· Process improvement:

· Define and Streamline approved processes to achieve business goals

· Continuously review of process efficiency and highlight the requirements to define / modify processes

Governance and Reporting:

· Engage with relevant stakeholders for successfully overcoming roadblocks and bottlenecks during the assurance of any service.

· Manage the process to ensure all Risks, Issues, dependencies and Progress are reported to all relevant stakeholders

Designation: SM

Budget: upto 20 LPA

Location: Cochin_Kerala