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Alfa Laval
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Sales Manager

Sales Manager

Alfa Laval

7 - 9 years

14 - 16 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

pharma analytical relationship building customer retention customer support key account management distribution network forecasting product support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Key Account Management:

Develop and maintain strong, long-term relationships with key accounts to ensure customer retention and loyalty.
Understand customer needs and provide tailored service solutions to address them.
Identify new business opportunities and areas for expanding service offerings within key accounts.
Coordinate with internal teams to deliver excellent service and product support to key customers.
Monitor customer satisfaction and resolve any issues or concerns promptly.

Distribution Channel Management:

Manage and grow the distribution network by establishing strong relationships with partners.
Collaborate with Channel Partners to ensure alignment with sales targets, pricing, and promotional activities.
Train and support distributors on service offerings, sales techniques, and product updates.
Monitor distributor performance and work on strategies to enhance sales within distribution channels.

Sales & Business Development:

Analyze market trends, customer behavior, and competitive landscape to identify new growth opportunities.
Negotiate contracts, pricing, and service agreements to ensure profitability.

Collaboration with Cross-Functional Teams:

Work closely with Customer Support, Service Operations and Customer Success team to deliver integrated service solutions.

Reporting & Forecasting:

Hands on experience on CRM tool for opportunity management
Provide regular sales forecasts, performance reports, and customer feedback to senior management.
Track and report on service sales metrics, identifying areas of improvement and recommending corrective actions.
Monitor competitor activities and industry trends to stay ahead in the market.

Customer Satisfaction & After-Sales Support:

Ensure high levels of customer satisfaction through post-sales support and follow-up services.
Address customer complaints or service-related issues promptly and professionally.
Identify opportunities for upselling and cross-selling services to existing customers.

Qualifications:

Bachelor s degree in mechanical engineering. MBA would be added advantage.
7-9 years of experience in sales, service management, or account management.
Strong understanding of key account management and distribution business models.
Proven ability to develop and execute sales strategies and meet targets.
Strong negotiation, communication, and relationship-building skills.
Ability to work cross-functionally and lead teams effectively.
Proficiency in CRM software, Microsoft Office Suite, and other relevant sales tools.
Willingness to travel as needed to meet with key accounts and Channel Partners.

Key Skills:

Strategic thinking and problem-solving ability.
Strong analytical and financial acumen.
Excellent presentation and negotiation skills.
Customer-oriented with a focus on delivering high-quality service.
Ability to work under pressure and adapt to changing market conditions.

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