Sales & Customer Service Executive

About Us

We are a premium fitness studio dedicated to helping our members achieve their health and wellness goals through world-class facilities, expert trainers, and personalized programs. We are seeking a dynamic and results-driven Sales and Customer Service Executive to join our team.

Key Responsibilities

Sales:

• Actively promote and sell fitness subscriptions, memberships, and packages to potential customers.
• Conduct outbound calls, follow-ups, and walk-in client consultations to achieve sales targets.
• Explain membership benefits, pricing, and ongoing offers clearly to prospects.
• Upsell and cross-sell additional services, personal training packages, or wellness programs.

Customer Service:

• Greet and assist customers at the front desk, ensuring a welcoming and professional environment.
• Address inquiries and provide detailed information about the fitness center’s offerings.
• Handle member feedback, complaints, and requests promptly and professionally.
• Ensure smooth onboarding of new members, including completing necessary documentation.

Operational Support:

• Maintain accurate records of leads, conversions, and customer interactions.
• Coordinate with the training and operations team to ensure a seamless member experience.
• Keep updated on promotions, events, and new services to share with customers.

Requirements

• Proven experience in sales and customer service, preferably in the fitness, hospitality, or wellness industry.
• Excellent communication, negotiation, and interpersonal skills.
• Positive, energetic, and customer-focused attitude.
• Ability to work towards and achieve monthly sales targets.
• Basic computer skills (MS Office, CRM tools).
• Willingness to work flexible hours, including evenings and weekends.

Benefits

• Competitive salary with attractive sales incentives.
• Complimentary gym membership.
• Opportunity for career growth in the health and fitness industry.
• Supportive and vibrant work environment.

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Application Question(s):

• What is your monthly Inhand salary ?
• What is your Notice period ?

Work Location: In person