Big Bear Farms

Job Title: Junior Sales & Customer Service Executive Location: Okhla, Delhi (On-site) Salary: Starting ₹30,000 per month + Bonus Start Date: Immediate About Big Bear Farms Big Bear Farms is a fast-scaling startup in the food & beverage space, known for crafting high-quality fruit preserves, toffees, and more. Rooted in freshness and authenticity, we are expanding our reach across India and building a strong community of customers who value honest, good food. About the Role We are looking for a Junior Sales & Customer Service Executive to join our team in Delhi. This role blends customer service, sales support, and operational coordination. You’ll be the voice of Big Bear Farms for our customers and a key player in keeping our processes running smoothly as we grow. Key Responsibilities Respond to customer queries, complaints, and order-related issues over phone and email. Assist with sales support, including order follow-ups and responding to product enquiries. Visit regional partner stores to check stock movement and manage product returns. Support operations by coordinating returns, exchanges, and cancellations with logistics partners. Requirements Minimum 5 years of experience in customer service, sales, or operations (mandatory). Fluency in written and spoken English. Strong computer skills and comfort working with online platforms. Excellent communication, problem-solving, and follow-up skills. Why Join Us? Be part of a growing F&B startup with an expanding footprint. Gain hands-on experience across customer service, sales, and operations. Work with a small, collaborative team in a fast-paced, entrepreneurial environment.