Sales & CRM Executive

Location: Surat, Gujarat (On-site)
Experience: 1 to 4 Years
Shift Timing: Night Shift (US Time Zone)
Salary: ₹15,000 – ₹50,000 per month (Based on experience and communication skills)

About Us

Astha Technology Solutions Pvt. Ltd. is a rapidly growing IT services company based in Surat, Gujarat. We specialize in software development, digital marketing, CRM solutions, and global client support services. With an energetic and professional team environment, we focus on delivering excellence to our international clients and providing career growth opportunities to our employees.

About the Role

We are looking for highly motivated, confident, and skilled Sales & CRM Executives to join our expanding international operations team. The ideal candidate must have excellent English communication skills, strong convincing power, and hands-on experience with sales calling and CRM handling. The role includes handling global clients, performing cold calling, managing customer records, and driving sales conversions while ensuring high-quality service and compliance.

Key Responsibilities

• Perform cold calling, telecalling, and international calling to generate leads and communicate with US-based clients (mandatory).
• Handle outbound sales calls and inbound customer inquiries professionally and efficiently.
• Convert leads into customers through persuasive communication, follow-ups, and relationship building.
• Present and explain company services clearly to potential clients and address objections confidently.
• Manage and update customer records in CRM with accuracy and maintain communication logs, follow-ups, and status progress.
• Collect, verify, and upload client documents according to compliance guidelines.
• Build strong, long-term, and trust-based customer relationships.
• Collaborate with internal teams to resolve customer issues and support sales workflow.
• Meet and exceed monthly and weekly performance targets, including call volume, conversions, document verifications, and CRM engagement KPIs.
• Maintain professionalism and ensure data security and confidentiality at all times.
• Understand customer needs and recommend appropriate solutions and services.

Candidate Requirements

• Excellent English communication skills (verbal & written) mandatory.
• 1–4 years of proven experience in Sales, Telecalling, Cold Calling, CRM, BPO, Customer Support, or International Calling roles.
• Confident speaker with strong convincing ability and negotiation skills.
• Experience in handling international customers is preferred.
• Knowledge of sales strategies, customer handling, and CRM systems is an added advantage.
• Strong attention to detail, ability to multitask, and manage workload efficiently.
• Proficient in MS Excel, basic computer operations, and online documentation.
• Comfortable working in US Night Shift only.

Why Join Us

• Work with international clients & global exposure
• Friendly, professional & performance-focused culture
• Career growth opportunities
• Training & skill development support

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person