Sales & CRM Executive

Essential Duties & Key Responsibilities

A. Furniture Sales (70%)

• Drive premium furniture sales by understanding client requirements, design preferences, and lifestyle needs.
• Meet clients (virtually or in person) at the

  iFUR Experience Centre

  or their homes to pitch personalized furnishing solutions.
• Recommend ideal furniture collections and customization options within customer budgets.
• Manage the

  complete sales journey

  from consultation and quotation to negotiation and order closure ensuring transparency and trust.
• Build strong relationships with walk-in clients, architects, and interior designers to generate referrals and repeat business.
• Coordinate with

  Design, Production, and Logistics teams

  to ensure timely and high-quality delivery.
• Prepare commercial proposals, documentation, and contracts for confirmed orders.

B. Customer Relationship Management (30%)

• Own the client relationship from inquiry to post-delivery support.
• Act as a

  single point of contact

  for premium customers, ensuring a seamless and delightful experience.
• Handle escalations with empathy and professionalism, ensuring timely resolution.
• Coordinate with

  Finance and Operations

  teams for payments, dispatches, and delivery schedules.
• Maintain accurate client data, communication logs, and reports in the CRM system.
• Collaborate across departments (Marketing, Production, Finance, Logistics) to ensure smooth execution and customer satisfaction.

What You Bring:

• 1+ years of experience

  in

  furniture, interiors, or premium retail sales

  .
• Strong communication and interpersonal skills.
• Passion for design, dcor, and creating happy customer experiences.
• Organized, proactive, and goal-driven personality.
• If you love connecting with people and believe every home deserves furniture that tells a story we'd love to meet you.