Sales & CRM Executive

Job Description: Sales & CRM Executive

Position: Sales & CRM Executive

Location: Gurugram/Delhi, Office Role

Employment Type: Full-Time

Travel: Willingness to travel at least once a month to other cities

About AiSPi

AiSPi is a curated fashion platform spotlighting Europe’s most exclusive boutique designers for the global market. With a deep focus on personalization, discovery, and storytelling, we create luxury shopping experiences both online and offline, through digital touchpoints and bespoke trunk shows.

Role Overview:

We are seeking a detail-oriented and proactive Sales & CRM Executive to support our customer experience, digital operations, and sales strategy. This role combines direct client interaction, digital sales fulfilment, and close collaboration with internal teams to drive engagement and growth.

Key Responsibilities

1. Client Communication & Digital Sales

• Engage with clients via WhatsApp, offering personalised support and styling recommendations to guide their shopping experience and drive conversions.
• Manage the full digital order cycle — from initial enquiry and order placement to coordination, fulfilment, and post-purchase service. Plan and execute marketing campaigns on WATI, with a focus on client engagement and converting interest into meaningful sales. Analyse post-campaign performance and document key insights to support future marketing strategies. Support the execution of newsletter campaigns in coordination with the content team.

2. Database Management

• Maintain and update the client database regularly, ensuring accurate segmentation for effective communication and performance tracking. Lead periodic CRM cleanups to keep the database organised, relevant, and optimised for engagement.

3. On-Ground Trunk Show Support

• Travel as required (typically once a month) to support on-ground sales during trunk shows and client-facing activations. Provide an elevated, seamless client experience through one-on-one interaction, in-depth product knowledge, and a strong focus on driving conversions. Assist in the creation and implementation of visual merchandising strategies to enhance product presentation and drive sales.

What We’re Looking For

• Strong communication skills with a client-first mindset.
• 1-2 years of experience in the field, preferably in fashion
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Good knowledge of Google tools such as Sheets, docs, and more
• Detail orientation and good with data handling and analysis
• Prior experience in luxury, fashion, or customer-facing roles preferred.
• Familiarity with digital tools such as WATI, Zoho CRM system, Brevo and website backends is a plus.
• Passion for fashion and a deep appreciation for the luxury consumer experience.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to be part of a prestigious brand and contribute to its success.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have experience with Zoho CRM?

Experience:

• Sales or CRM: 1 year (Preferred)

Work Location: In person