Sales Coordinator

Department:

Job Summary:

The sales Coordinator will act as a key support role within the sales department, coordinating between customers, the sales team, and internal departments such as production, logistics, and accounts. The role involves handling quotations, order processing, follow-ups, and maintaining records to ensure smooth execution of sales operations in a manufacturing environment.

Key Responsibilities:

• Coordinate with the sales team for order processing, quotations, and customer follow-ups.
• Respond promptly to customer inquiries via email and phone regarding pricing, delivery timelines, product details, etc.
• Process purchase orders and sales orders in ERP or relevant system.
• Liaise with the production and dispatch teams to track order status and ensure on-time delivery.
• Prepare and maintain sales reports, order status trackers, and customer communication logs.
• Ensure accurate documentation for invoicing, dispatch, and GST compliance.
• Support in managing customer complaints, returns, and after-sales service issues.
• Assist in creating presentations, sales proposals, and tender documents when required.
• Maintain updated records of customer databases, pending orders, and credit status.
• Coordinate with the accounts team for payment follow-ups and outstanding recovery.

Key Skills & Competencies:

• Excellent communication and coordination skills
• Strong attention to detail and follow-up
• Good knowledge of MS Office (Excel, Word, PowerPoint) and ERP systems
• Understanding of manufacturing processes and dispatch logistics
• Ability to work under pressure and multitask
• Basic understanding of GST and commercial documentation

Qualifications & Experience:

• Bachelors degree in commerce, Business Administration, or related field
• 1–3 years of experience in a similar role, preferably in the manufacturing industry
• Experience with ERP/CRM tools is an advantage