Sales & Communication Executive

Position Overview:

The Sales & Communication Executive will serve as the first point of contact for all inbound communication at Gable Top Pak, including phone inquiries, sales emails, and initial client queries. This role is critical in creating a positive first impression, ensuring prompt and professional responses, and effectively qualifying and routing leads to the relevant internal teams.

Key Responsibilities:

• Inbound Call Handling
• Answer and log all incoming calls in a professional manner.
• Provide accurate product/service information for initial queries.
• Record caller details, requirements, and forward qualified leads to the sales team.

Email & Digital Communication

• Monitor and respond to sales-related emails promptly.
• Draft and send initial reply templates, customizing them based on the inquiry type.
• Maintain an organized record of email communication for tracking and follow-up.

Lead Qualification & Data Management

• Identify potential sales opportunities and forward them to the concerned manager.
• Update CRM or lead tracking systems with accurate, real-time information.
• Follow up with leads to ensure smooth transition to the next stage of the sales process.

Coordination & Support

• Act as a liaison between potential clients and sales executives.
• Coordinate appointment scheduling for the sales team.
• Provide weekly reports on inquiry volumes, response times, and lead conversions.

Skills & Competencies:

• Strong verbal and written communication skills.
• Professional and confident telephone etiquette.
• Basic knowledge of sales processes and customer handling.
• Proficiency in MS Office Suite and familiarity with CRM tools.
• Excellent organizational and multitasking skills.
• Ability to maintain composure in high-pressure situations.

Qualifications:

• Graduate in Business Administration, Marketing, or related field (preferred).
• 1–3 years of experience in telecalling, inside sales, or customer service roles.
• Prior experience in packaging, FMCG, or manufacturing industries will be an advantage.